Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

The Coordinator – Housing Services a key leadership role within Launch Housing’s Housing Services operations team, overseeing the delivery of high-quality, renter-focused services across a diverse property portfolio—including long-term, transitional, and supported housing.

This role leads and mentors a team of Tenancy Managers and/or Customer Service Officers, providing both strategic direction and hands-on support to ensure tenancy management practices align with industry best practice, organisational values, and all relevant legislative, regulatory, and contractual requirements.

The Coordinator contributes to the effective delivery of core tenancy functions such as rent, leasing and property management, complaint resolution, risk mitigation and any other reasonable directive provided by the Housing Solutions senior management team. The role also plays a pivotal part in driving performance, supporting staff wellbeing, fostering a positive culture and ensuring positive tenancy outcomes.

This is a permanent full-time role (76 hours per fortnight) based at Collingwood.

What you'll be doing:

• Lead and coordinate Tenancy Management Teams to deliver cohesive, high‑quality services and strong tenancy outcomes.
• Embed consistent best practice aligned with legislation, funding requirements, and Launch Housing values.
• Build a high‑performing, accountable team culture through coaching, feedback, and professional development.
• Oversee day‑to‑day operations to ensure services meet time, budget, compliance, and reporting requirements.
• Maintain accurate tenancy data and use insights to monitor performance, drive improvements and meet KPIs.
• Manage staff performance in line with organisational policies and support continuous improvement.
• Foster effective relationships with internal teams and external stakeholders, encouraging knowledge‑sharing and collaboration.
• Make sound, timely decisions, escalate issues appropriately, and confidently manage complex tenancy matters.
• Keep the Housing Services Manager informed of critical risks, trends, and emerging issues.
• Contribute to planning, projects, policy development, and service innovation; represent the team when required.
• Ensure accurate data entry, case noting, and reporting to support accountability and compliance.
• Communicate clearly with renters and support partners to reduce escalations and strengthen tenancy outcomes.
• Represent Launch Housing at VCAT, resolving matters in line with legislation and organisational values.
• Oversee rent processes, including transaction accuracy, reconciliations, compliance, and timely rent reviews.
• Coordinate renter exits, allocations, and sign‑ups to minimise vacancy periods and meet performance targets.
• Ensure effective property management, including maintenance, inspections, compliance, and managing antisocial behaviour, modifications, and pet requests.

What we're looking for (key selection criteria):

• A relevant tertiary level qualification and/or demonstrated experience in a housing setting.
• Program coordination/management experience within the community sector and demonstrated ability to deliver effective client outcomes.
• Demonstrated understanding in depth knowledge of Residential Tenancies Act 1997 (Victoria) and VCAT experience.
• Demonstrated ability to delegate responsibility when required, align team with organisational direction, prioritise work and track team progress to achieve goals.
• Proficient in Microsoft Office Suite, knowledge of computer-based tenancy management systems.
• Strong leadership/people management experience and demonstrated ability to support staff working with clients with complex needs.
• Ability to build and maintain positive and collaborative partnerships with external stakeholders to enhance and support improvement of systems and services.
• Have demonstrated high level writing and communication skills.
• Demonstrated commitment to cultural safety, reconciliation, and the principles of self-determination (desirable).
• Have valid Victorian Driver’s Licence.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected] using the subject line: Coordinator - Housing Services enquiry via EthicalJobs.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.