Why join Launch Housing?

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our casual benefits include:

• Above Award rates.
• Contributing to useful and rewarding work and giving something back to the community.
• Training and career growth opportunities across Launch Housing.
• Positive, supportive and progressive work environment.

About the opportunity

As a Casual Worker at Launch Housing, you’ll play a key role in providing safe, stable and welcoming environments across our 24/7 residential and crisis accommodation sites. You’ll work with people and families experiencing homelessness, ensuring day-to-day operations run smoothly while responding to incidents, maintaining security, and supporting residents with care and respect.

This flexible role offers the opportunity to work across multiple sites, including youth foyers, family crisis accommodation, women’s services and health-focused housing. Shifts are available across days, evenings, weekends and overnights, giving you a variety of experiences across our programs. We have both SCHADS 3 and SCHADS 4 positions available.

We’re looking for compassionate, adaptable and reliable people who can work within established frameworks and contribute to positive client outcomes. You’ll use sound judgement, maintain accurate records, and be part of a team dedicated to empowering people to achieve their housing and personal goals.

What you'll be doing

• Conduct site-based assessments that consider the complex and intersecting challenges faced by individuals experiencing homelessness, including mental health concerns, substance use, trauma, family violence, and systemic barriers to housing and healthcare.
• Identify, prioritise, and communicate support needs to enable effective case coordination.
• Conduct risk assessments to evaluate the level of risk to the individual, self, staff or others across domains such as personal safety, MARAM, mental health, alcohol and other drugs (AOD), and other relevant frameworks.
• Collaboratively develop and implement safety plans to mitigate identified risks.
• Recognise and escalate situations involving unacceptable risk to individuals or staff by reporting to management.
• Provide support that empowers individuals to pursue opportunities and achieve their housing and personal goals.
• Deliver practical assistance that supports daily living and promotes independence.
• Advocate on behalf of individuals with internal and external services and stakeholders.
• Apply relevant policies, procedures, and legal frameworks, ensuring privacy, confidentiality, and informed consent are upheld.
• Maintain accurate, timely, and complete documentation using relevant systems.
• Facilitate recreational and wellbeing activities that contribute to a positive living environment.
• Undertake administrative tasks that support the effective operation of the site.
• Deliver a welcoming, efficient, and client-centred front-of-house experience by overseeing front of house responsibilities.
• Respond to building maintenance issues as they arise and report them through appropriate channels to ensure timely resolution.

What we're looking for (key selection criteria)

• Actively engaging in continuous improvement within your team and across the organisation.
• Building and maintaining strong, respectful relationships with colleagues, clients, and external partners.
• Behaving in accordance with all Launch Housing policies and procedures, including the Code of Conduct and Child Safe Code of Conduct.
• Translating Child Safe Standards into day-to-day practice to ensure a child-safe environment is maintained at all times.
• Contributing to a safe, inclusive and supportive workplace where everyone feels valued, respected and heard.
• Demonstrating professionalism, empathy and discretion in all work-related interactions.
• Handling personal and organisational information with care, confidentiality and integrity.
• Sharing knowledge and supporting the capability and development of others across the organisation.
• Participating in organisational initiatives, working groups or projects aligned with Launch Housing’s values and strategic goals.
• Undertaking other duties as required, aligned with organisational priorities and operational needs.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Casual Workers - Multiple Locations enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.