Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender-neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

The Support Worker is a key role within the Dandenong case management team. Reporting into the Coordinator – Case Management, the Support Worker is responsible for assisting with the immediate and ongoing support needs of clients who are experiencing or are at risk of homelessness, through the provision of a range of intervention options ensuring that the client's needs are translated into a personal program that encourages the client's independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis.

Permanent full-time position (76 hours per fortnight) based at Dandenong, beginning July 2026.

What you'll be doing:

• Engage with clients to determine eligibility for the organisation's services and referral potential clients to other more relevant services if required.
• Develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.
• Assist clients to develop longer term housing options, both within and/or independently of Launch Housing's supported accommodation program.
• Ensure clients maximise all government and community income assistance and support.
• Initiate and maintain contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
• Coordinate services required by the client and monitor their ongoing effectiveness.

What we’re looking for (key selection criteria):

• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs and/or relevant experience.
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• A valid Victorian Driver’s License. (Mandatory).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

For more information please contact [email protected] using the subject line: Case Manager enquiry via EthicalJobs.

A position description is attached.