• Location: Melbourne or Darwin
• Full time, permanent position
• Generous salary and tax benefits on offer

Are you an organised, proactive and people-focused learning and development professional who enjoys coordinating meaningful training programs from start to finish? Knowmore is seeking a Learning and Development Coordinator to support the delivery of high-quality internal and external learning initiatives that strengthen capability, compliance and continuous improvement across our organisation.

About Knowmore

Knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, financial counselling and systemic advocacy for victims and survivors of child sexual abuse. Since 2022 our service has expanded to provide legal advice and financial counselling for people applying to the Territories Stolen Generations Redress Scheme, and free legal advice for survivors of child sexual abuse that are not eligible to apply to the National Redress Scheme. We continue to provide free legal advice and financial counselling in relation to the National Redress Scheme.

Knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. Knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin.

About the role

Working as part of the People and Culture team and reporting to the Learning and Development Consultant, this role supports the full training lifecycle and acts as a key point of contact for learning and development enquiries. You will coordinate internal and external training activities, maintain learning records, support training systems and processes, and help ensure learning programs are well organised, accessible and aligned with Knowmore’s values and practice framework.

What you’ll do

• Coordinate end-to-end administrative support for internal and external training programs.
• Act as a primary point of contact for learning enquiries and support mandatory learning compliance.
• Coordinate training calendars, venue bookings, catering, travel, registrations and event delivery requirements.
• Maintain learning records, training data and reporting, using feedback and trends to support continuous improvement.
• Support the set-up and ongoing improvement of learning systems and SharePoint training pages.
• Assist with contracts, invoicing and financial administration related to learning activities.
• Support course development, instructional design and the creation of learning materials, including PowerPoint resources and self-paced courseware using Articulate.
• Work with the Learning and Development Consultant and subject matter experts to support Knowmore Faculty processes, resources and training delivery.

About you

You are a highly organised and detail-oriented professional with strong communication skills and a genuine interest in supporting learning that makes a positive impact. You are confident managing competing priorities, building relationships with stakeholders and working both independently and collaboratively in a values-driven environment.

To be successful in this role, you will bring:

• At least three years’ experience in a similar learning and development, training coordination or administrative role.
• Experience coordinating end-to-end training cycles, including compliance, needs assessment and evaluation of outcomes.
• Strong administrative, organisational and time management skills, with excellent attention to detail.
• Excellent written and verbal communication skills.
• Confidence using Microsoft Office, including Outlook, Word, Excel, PowerPoint and SharePoint.
• Strong stakeholder engagement and relationship-building skills.
• Previous experience using Learning Management Systems and managing training data.
• Instructional design experience, including Articulate.
• Experience delivering training, workshops or onboarding programs will be highly regarded.

Benefits

A competitive salary commensurate with the not-for-profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package. In addition to being a flexible workplace, Knowmore offers 12.5% superannuation (0.5% above the SGC), annual leave loading, additional leave at Christmas and many more generous benefits.

Employees have access to 2% of their salary for training and development as well as access to our holistic Employee Assistance Program.

How to Apply

Click "Apply Now" button. Your application must include:

• A cover letter outlining why you are applying for this position and your suitability to the key selection criteria
• A resume with your skills, experience and qualifications

The role will be required to satisfactorily complete a National Police Records Check and Working with Children Check.

To apply or to find out further information about Knowmore, please visit our website at www.knowmore.org.au.

For specific queries, please contact Amanda Kevin-Tidis, Learning and Development Consultant at [email protected] using the subject line: Learning And Development Coordinator - Melbourne / Darwin enquiry via EthicalJobs or call 03 8663 7400.

We are committed to a trauma-informed and culturally safe approach, walking alongside victim-survivors every step of the way.

We recognise and value the strength that diversity brings to our work. We strongly encourage applications from individuals of all ages with diverse lived experiences and backgrounds, including Aboriginal and Torres Strait Islander peoples, people from multicultural, multifaith and linguistically diverse communities, members of the LGBTQIA+ community and people with disability. Your unique perspective and voice are not only welcome—they are essential to the work we do.