• Job Type: Permanent - Full Time
• Location: Bonogin

Kalwun Development Corporation Ltd is an Aboriginal & Torres Strait Islander community controlled organisation currently seeking to fill the following vacancy within our Seniors Services division. Kalwun Seniors Services is a provider of the Commonwealth Home Support Program and Home Care Packages, and runs a day respite Wellness Centre.

About the Role

The Senior Rostering Officer will provide high level support in the areas of administration; rostering; database system administration; and compliance. The role will lead and assist the Rostering Officer with problem-solving on a day-to-day basis; as well as be the conduit between the Seniors Services operations and corporate support team. This is a full time position based at Bonogin.

Position Duties

• Deliver high quality and timely administrative support in a proactive and autonomous manner
• Work closely with the company’s Implementation Specialist and the onsite managers
• Be able to make decisions by employing a high level of commercial acumen whilst managing several competing priorities 
• Perform end-of-period reconciliations; adjustments; and data entries with a strong understanding of internal controls 
• Have extensive experience with client database entry and some experience desirable with a Client Relationship Management system such as TRACCS 
• Address client needs by daily scheduling of Community Support Workers 
• Oversee daily transport, meal run and activity rosters 
• Manage last minute client cancellations and problem solving implications of cancellation including wage costs and rescheduling 
• Assist with incoming phone calls 
• Demonstrate high level of communication skills and awareness to triage incoming calls
• Demonstrate lateral thinking and excellent problem solving in a complex scheduling environment 
• Develop, document, implement and monitor business systems, procedures and methods to facilitate efficient business operations 
• Manage a high volume shared mailbox environment 
• Collaborate with team members to assist with the delivery of core business requirements
• Provide accurate and timely written and verbal advice to executive staff who require information 
• Provide backup support as well as mentorship for rostering as required 

Essential Selection Criteria

• A high level of scheduling/rostering ability and/or experience
• Highly effective communication and interpersonal skills – both verbal and written 
• Experience working in a fast-paced environment 
• Experience with TRACCS is highly desirable but not essential 
• Advanced Computer skills 
• Experience within aged or community sector desirable
• Demonstrated ability to work with various databases
• Excellent organisational skills and ability to independently manage workload 
• Advanced problem-solving skills

What we offer

Kalwun values the contributions of all staff and is committed to providing an inclusive workplace where all staff feel accepted, included and welcomed. Our Employees enjoy a variety of benefits including:

• Competitive salary 
• Salary sacrifice of $15,000 per annum which can significantly increase your take home pay
• Company that is focused on improving the health and wellbeing of our community
• Five weeks of annual leave per year
• Additional paid personal leave

Additional Information

• This position requires the successful applicant to satisfy a national criminal history check and hold a current drivers' license.
• Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

To apply

Please send a current CV with a cover letter outlining your suitability for the position and addressing each of the selection criteria.