- Job posted on: 26th Feb 2021
- Applications close:
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ONCALL is an award winning, quality certified DHHS and NDIS registered service provider in the Disability and Child Youth and Family sectors. ONCALL are people focused, driven by strong values and employ only the best to deliver excellence in client focused quality supports.
Reporting to the Manager NDIS and Individual Services, this influential position is responsible for the continuous growth and successful implementation of a centralised intake and agreement renewal for the organisation as part of ONCALL’s continuous improvement process. You will work with NDIS service areas across ONCALL to develop and establish centralised intake to ensure the delivery of high-quality person-directed services for all NDIS and customer facing programs. This position will be responsible for the delivery of outcomes related to customer intake and the collection and evaluation of data that contributes to decisions regarding service delivery, growth and innovation.
This opportunity is key to the organisations ongoing delivery of high-quality support in the community and in people’s homes. The Manager Intake and Agreements is responsible for leading a skilled team of exceptional customer service staff to deliver well planned, person centred active support for a diverse population of people with disability, with a range of support needs and life circumstances. This role will lend itself to continuous improvement in service delivery to customers with a high level of vulnerability and complex support requirements.
Reporting to the Manager NDIS and Individual Services and with 3 direct reports you will:
You’ll be driven and passionate about building capability within your team. In addition, you possess:
The Manager Intake and Agreements position is offered on a permanent basis with a competitive package.
This is a retained exclusive assignment and any direct applications will be forwarded to Johnson Recruitment.