Why work for SGCH?

• Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
  NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

About the Tenancy Manager role and about you 

As a Tenancy Manager, you’ll be the primary point of contact for our tenants, ensuring their needs are met with care, respect, and efficiency. You’ll play a critical role in supporting sustainable tenancies by managing day-to-day tenancy matters while connecting tenants to services that improve their wellbeing. This is a rewarding opportunity to combine strong property/tenancy management skills with a genuine passion for helping people.

To succeed in this role, you will be an experienced Tenancy Manager, passionate about delivering exceptional service and creating positive outcomes for tenants and communities.

Duties

• Act as the main point of contact for tenants and keep them informed throughout issue resolution
• Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability
• Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues
• Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings
• Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities

We are taking applications for both permanent and contract roles, based at our St Leonards office with travel to portfolio in St Leonards and surrounding areas as required.

Selection criteria

To be addressed in cover letter:

• Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
• Experience in property management in the real estate industry or in public or community housing sector
• Knowledge and understanding of NSW Residential Tenancies Act 2010
• Good written and verbal communication skills including interpersonal skills and the ability to negotiate
• Self-motivated with a learning mindset, with experience working autonomously
• Current NSW driving license

What we do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Please note we may establish a Talent Pool from this process. 

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [email protected] using the subject line: Tenancy Managers - St Leonards enquiry via EthicalJobs.

To apply for this role, click ‘Apply now’.

A position description is attached.