What you'll do

• Be the welcoming face of our cowork spaces
• Keep everything running smoothly and ready for people to use
• Help coworkers, support events, and make our spaces feel like home

About Impact North

Impact North is an Aboriginal-controlled not-for-profit organisation. We support Aboriginal and Torres Strait Islander entrepreneurs and businesses across Northern Australia.

We work at the intersection of social enterprise and remote Indigenous business, creating positive change in our communities. Many Indigenous businesses in Northern Australia function as social enterprises - creating jobs and growing economic development in their communities.

We offer:

• The Cowork - professional, flexible, culturally safe workspaces in the Darwin region
• The Business Builder Program - helping Indigenous entrepreneurs to build their businesses
• The Stepping into Business Program - helping remote Indigenous innovators to step into business
• The Impact North Community - membership of a Territory-wide social enterprise ecosystem

Through these programs, we help entrepreneurs turn their vision into reality.

The role

You will create a space where people feel connected, supported, and able to do their best work. You'll greet Coworkers and guests, help with day‑to‑day needs, and keep the space running smoothly behind the scenes.

You'll:

• Welcome Coworkers, guests, and visitors with a friendly, professional tone
• Manage room bookings, supplies, and basic tech for meetings and events
• Add thoughtful touches to the space that make people feel at home
• Build genuine relationships and support a positive, culturally safe community
• Keep shared areas clean, organised, and ready to use
• Help with access, basic tech, and online booking tools
• Log and respond to feedback and requests quickly and politely
• Answer phone and email enquiries warmly and on time

Location: Nightcliff, Darwin, NT (with support to other Impact North Cowork locations)

About you

• Warm, reliable, and proud to help others
• You notice small things and quietly make them right
• Proactive and solutions‑focused
• Care about creating welcoming spaces
• Comfortable with digital tools for communication, access, and bookings
• Clear, friendly communicator (written and verbal)
• Strong organisation and time management
• Experience in coworking, hospitality, community spaces, or facilities is a plus (not essential)
• Interest in styling and making spaces feel inviting
• Strong cultural awareness and respect when working with Aboriginal and Torres Strait Islander peoples

What you need

• Customer service, hospitality, community space, or facilities experience is valued
• National Police Check (or willing to obtain)
• Working With Children Clearance/Ochre Card (or willing to obtain)
• First Aid certificate is a plus (or willing to obtain)

What we offer

• $34.58 per hour, approx. $41,000 per year at 0.6 FTE (22.8 hours weekly)
• 12% Superannuation
• Salary Sacrifice options
• Flexible work arrangements
• Supportive, collaborative team
• Professional development opportunities
• Real impact in community
• A purpose-driven community of social enterprises and changemakers
• The opportunity to shape a cowork space that supports meaningful work
• A creative team environment where your ideas truly matter
• Employee Assistance Programmes (EAP) to support your wellbeing

We strongly encourage Aboriginal and Torres Strait Islander people to apply.

We welcome applicants of all backgrounds and will provide reasonable adjustments through the recruitment process. If you need support, please let us know.

How to Apply

To register your interest, click the "Apply now" button.

To discuss this opportunity or ask questions, contact Matt for a confidential discussion on 0472 620 288 or [email protected] using the subject line: Cowork Concierge - Impact North enquiry via EthicalJobs.