International Women's Development Agency's logo

Donor Care Officer

International Women's Development Agency
  • Full time, permanent
  • Based in Melbourne (combination WFH and office)
  • Exciting job opportunity to work in the Fundraising domain in the International Development Sector


IWDA is an Australia based organisation, resourcing diverse women’s rights organisations, primarily in Asia and the Pacific, and contributing to global feminist movements to advance our vision of gender equality for all.

VISION: Gender equality for all

PURPOSE: To defend and advance the rights of diverse women and girls

VALUES: Feminist, Accountable, Collaborative, Transformative

OUR GOALS 2023-2025:

  1. Resource and contribute to a resilient and vibrant feminist movement, primarily in the areas of freedom from violence and power, leadership and civic space
  2. Promote systemic change towards gender equality for all
  3. Build a resilient and relevant feminist organisation

We resource the work of diverse women’s rights organisations, enable them to be more effective by providing support that goes beyond money, and we make our own contributions to feminist movements through advocacy, knowledge creation and translation.

As part of this contribution, we take actions to decolonise our approach to feminism and development. We want to become the best we can be at partnerships across the Majority and Minority worlds. This means we seek to understand and leverage our locational power so that we know when to:

STEP UP and use our power to leverage resources and access for women’s rights organisations, and make our own contribution to feminist movements

STAND WITH feminist movements in solidarity and amplify the work of global south actors

STEP BACK when others are better placed to take the lead

SIT WITH uncertainty, embrace communal learning and deep listening, and accept that time is needed to collectively discern the best course of action.

Our 2023-2025 Strategic Plan outlines a third way between the models of women’s funds and international development NGOs.


Reporting to the Fundraising Manager, and working collaboratively with the Business Transformation team, the Giving Officer is responsible for caring for our donors and supporters by helping them invest in gender equality for all. The role works to ensure donor satisfaction and retention, across a variety of tasks and activities.

The Giving Officer supports the fundraising department through excellence in donation processing, maintaining the CRM, working with the finance and operations teams, communicating effectively with a range of external stakeholders by phone and email, providing data analysis and other support as required. This involves the coordination of data imports and export and receipting across all fundraising appeals and campaigns. The Giving Officer is also required to produce supporter and financial reports and provide analysis to support effective business management.

Find the full position description for complete position context and focus here.


This role is permanent, full time . Classified at SCHADS 3 plus superannuation and salary packaging.

Some of the benefits:

  • Flexible work arrangements such as compressed hours
  • Salary packaging options
  • Employee Assistance program
  • Additional end of year leave for all and additional paid personal/carer's and parental leave


If you are looking for an opportunity to make a key contribution to a rights-based international development agency committed to gender equality for all, click Apply Now and submit your application.

A position description is attached.

IWDA is committed to the wellbeing and safety of our staff including with respect to COVID-19. All our team members are able to work flexibly from home as well as from our office in Melbourne. All staff are fully equipped to work productively and safely from their homes. As long as it is COVID-19 safe, the candidate will be expected to work from our physical office space at least two days a week.

International Women’s Development Agency (IWDA) has an Equal Opportunity exemption (H69/2022) and requests applications from women only (including trans women) .

IWDA welcomes people with different skills and life experiences, and encourages women from culturally and linguistically diverse backgrounds, women with disabilities and First Nations women to apply. Preference will be given to applicants who have experience in, or strong community ties to, one of the countries in which IWDA supports partners.

Any offer of employment will require a National Police Check and endorsement of IWDA’s Child Protection Code of Conduct. All applicants must be legally entitled to live and work in Australia.

How to apply

This job ad has now expired, and applications are no longer being accepted.
International Women's Development Agency's logo

Email me more jobs like this.