• Full Time Permanent Ongoing opportunities available + Clerical Worker HS1 Classification + $32.80 per hour + 11.5% super + salary packaging benefits
• Access to Accrued Days Off + Hoppers Crossing and St Albans location
• Be a change-maker and contribute meaningfully to the lives of our clients and communities through excellent customer service and administrative support

The Opportunity

Join the Client Services team as a Client Services Officer where you will be the face of the organisation as the first point of contact for client enquiries via phone and face to face, assisting with accessing of services including performing triage screening of clients as identified, making appointments, data entry and management of client health data and records. Within this diverse role, you will be showcasing your exceptional customer service and administrative skills. You will apply your technical knowledge in using various client management systems. While the positions are based at various locations, you may be required to work at any other of our campuses.

Based at our Hoppers Crossing and St Albans campus, these are full time permanent positions and are classified under the Victorian Stand-Alone Community Health Services (Health And Allied Services, Managers And Administrative Officers) Multiple Enterprise Agreement 2022-2026.

You will make a difference by

• Providing responsive and welcoming services which includes serving clients, answering incoming phone calls and communication with key stakeholders in a positive, efficient and timely manner.
• Ensuring positive and effective working relationships are generated and maintained via open communication and the sharing of knowledge that will result in enhanced client experience.
• Maintaining client confidentiality and discretion regarding client information, appointments and client interactions.
• Ensuring Team Leader and Manager are aware of any issues which may impact on service delivery and or any issues which may impact on the team.

To succeed you will need

• Previous experience in customer service preferably within the medical, community, dental and/or health environment.
• Demonstrated ability to work under pressure in a high-pressure environment.
• Demonstrated ability to work cohesively within a team environment and ability to work autonomously.
• Demonstrated high level interpersonal and communication skills, both written and verbal.
• Demonstrated high level complaint resolution skills and experience in dealing with challenging behaviours.

We will offer you

• Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.
• Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment, up to 14 weeks paid parental leave, access to accrued days off, free on-site car parking, free and confidential employee assistance program.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit click Apply Now to visit our careers page, read the role’s Success Profile, submit your cover letter and resume and respond to a few short questions.

To find out more about the role, please contact Pat Tancredi – Manager Client Experience Manager on 0437 020 565.

A position description is attached.

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are change-makers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email [email protected] using the subject line: Client Services Officers enquiry via EthicalJobs with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.