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Head of Operations

InLife Independent Living

About Us

InLife is a rapidly growing, financially healthy social enterprise working to improve the lives of people with disability. We’re technology focused and innovative, with a start-up culture and super-supportive team focused on creating an amazing experience for our clients and team.

Our vision is that all people with disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home. As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life’s choices and opportunities


This role leads the operational and administrative backbone of InLife – including the operational support of client and staff onboarding. The Head of Operations ensures that the team provides systematic, quality and efficient services to all InLife staff members across the organisation, to enable them to do their roles the best they can.

The role is responsible for the management of InLife operational and administrative requirements, including oversight of employee life cycle processes, client lifecycle processes and general company and office administration. Oversight of lifecycle processes includes owning and innovating the process and managing both record keeping and compliance.

Our “having your back” service mindset means that this role leads and inspires the team to develop, improve and maintain support processes for our client services team so that they can focus on making our clients and staff happy! Innovation is key, using modern technology to introduce automation, outsourcing and/or self-service opportunities that ensure processes are robust, efficient, scalable, flexible and adaptable.

The successful applicant will have accountability for the operational aspects of the client and employee lifecycles – including recruitment of assistants, onboarding, record keeping and compliance; rostering and service delivery; and general company and office admin.


To be successful you’ll have:

Competencies Required:

  • Superior organisational and coordination skills and attention to detail
  • Communicates effectively, both written and verbal
  • Instills trust, directs work and ensures accountability
  • Collaborates
  • A can-do attitude
  • Tech savvy
  • Drives to identify and deliver efficiency improvement opportunities
  • Data analysis and reporting skills an advantage

Experience Required:

  • Administrative experience in disability, health or community services, including staff recruitment and training
  • 4-5 years’ management experience
  • Proficiency in a broad range of of record management and IT systems
  • Demonstrated experience delivering process and system redesign to drive efficiency and effectiveness improvements


  • Business administration/management qualification an advantage
  • Clear National Police Record Check


We offer great rates of pay, attractive benefits and a supportive team culture (plus a strong commitment to birthday cake!). Salary packaging benefits are available too, which can help you maximise your take home pay.

How to apply

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