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Coordinator - Bendigo / Ballarat

InLife Independent Living


InLife is a rapidly growing, financially healthy social enterprise working to improve the lives of people with disability. We’re technology focused and innovative, with a start-up culture and super-supportive team focused on creating an amazing experience for our clients and team.

Our vision is that all people with disability live full and fulfilling lives. To help this, we make it easy for people with high support needs to live in their homes and in their community. We build dedicated teams for each client, hiring new team members as needed, which is why our Coordinators are so important.


At the heart of this role is second to none client relationship management. Together with our Client Service Managers, our Coordinators work with their clients to develop and manage care teams that support their goals. We are looking for someone to cover the Ballarat and Bendigo region so ideally you are based in either location or the Western outskirts of Melbourne.

In this role you'll be making a real difference in the lives of people with disability, supporting them to have the greatest sense of choice, control and confidence under the NDIS.

Your duties will include, though are not limited to:

  • Developing and maintaining positive, respectful and supportive relationships with clients and significant others in their lives
  • Fostering and promoting positive outcomes for clients at all times
  • Collaborating with other InLife managers to maintain client rosters, and source and induct appropriate staff
  • Providing ongoing support, mentoring and client-specific training to staff
  • Maintaining client records and monitoring funded support budgets as required
  • Participating in the ongoing improvement of InLife policies and procedures
  • Participating in an on-call after hours coordinator roster
  • Flexibility in picking up shifts for clients occasionally

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you.


To be successful in this role you will have:

  • A successful track record in disability, health or community services, including having worked in direct client support and experience coordinating a team. This must include previous experience rostering and the use of record management systems.
  • A passion for client focussed care and a collaborative approach
  • Active listening skills and the ability to build meaningful relationships with clients and care teams
  • Tech savvy and comfort with using and/or learning our cloud-based apps for things like rostering and incident reporting
  • Well-developed communication skills – both in report/note/email writing and the ability to engage professionally with staff, clients and their families
  • Confidence and energy to inspire and support Assistants
  • Relevant tertiary qualifications and/or experience in Community Services/Case Management (or equivalent)

To undertake this role, you will be required to hold a NDIS Worker Screening Check. This is a mandatory requirement before you can commence work and came into effect on 1 February 2021. You can apply for this check via this link. You will also be up to date with your InLife training (including First Aid/CPR).

You must also have a full driver’s licence and suitable vehicle (but don’t worry – we reimburse you for your use). This role will cover a territory that will require some travel so we expect you will be comfortable covering some distance for your role and also coming into our Melbourne office on a periodic basis.


  • Generous salary and benefits, with salary packaging available
  • Highly flexible working model
  • Positive and fun team

How to apply

This job ad has now expired, and applications are no longer being accepted.

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