At Legal Aid WA, we continue to widen access to justice in a culturally safe and inclusive environment. We are committed to just and equitable treatment for First Nations people and communities. As a measure to achieve equality, section 51 of the Equal Opportunity Act 1984 applies to this position. While all are welcome to apply, preference will be given to Australian First Nations applicants.

About the role

We are looking for a community-minded office all-rounder to join our team in Bunbury.

Working as part of the busy South West Regional office team, in this role you will spend a large part of your day being the first point of contact with the public and assisting people access help with their legal issues. 

The role involves screening a high volume of phone calls, email, and in person counter enquiries, then matching, and connecting the public to legal services, or where appropriate providing legal information or referrals.  You will also undertake a wide range of administrative duties including scheduling appointments, preparing court lists, typing, data entry, taking Legal Aid Application Forms, liaising with stakeholders within and outside Legal Aid, general office operational duties, and providing administrative support to our lawyers so that they can provide quality and timely legal help to our clients in the criminal, family, and civil law practice areas. 

To be successful in this opportunity, you will:

• Have a desire to help our clients.
• Enjoy working positively with others and be a team player.
• Have excellent attention to detail, fast and accurate data entry and computer skills.
• Be able to communicate well with staff and clients.
• Feel comfortable assisting people from diverse backgrounds and all walks of life in person and over the phone (including persons with complex needs, drug and alcohol issues, mental health issues, distressed or agitated due to their legal situation).
• Be able to follow procedures and organise yourself to meet deadlines.
• Be able to work under pressure in a fast paced and often demanding environment.
• Have administration experience.
• Be keen to learn and share knowledge.

Previous experience working in a legal setting or similar work environment, along with a good understanding of Legal Aid services, the legal system and other service providers in the community is desirable, but not essential.

Our values are vitally important to how we operate – you’ll need to be able to demonstrate you are the right cultural fit for Legal Aid WA.

About us and what we can offer you

Legal Aid WA is a provider of client centred services and fosters a culture of inclusion. We appreciate cultural diversity and value all perspectives as we strive for excellent client services through process improvements and innovation.

Please visit www.legalaid.wa.gov.au to find out more about us and click here to learn about the benefits we offer employees.

We offer ongoing support to First Nations Australian employees through our First Nations Staff Network which connects all our First Nations staff from across Western Australia through an email group and regular yarns. The Coordinator of First Nations Services also provides professional and personal support to First Nations staff.

Substantive Equality

Legal Aid Western Australia is an equal opportunity employer, we recognise the value that people of diverse backgrounds bring to the workforce. We are committed to improving employment opportunities and outcomes through the recruitment, development, and retention of people from all diverse backgrounds.

Suitable Australian First Nations applicants will be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Other Conditions

This selection process may also be used to fill other similar vacancies throughout our organisation. Alternatively, should the successful candidate decline or vacate the advertised position, the next most suitable candidate may be selected from this process. Both options remain valid for a period of twelve (12) months (unless otherwise stated) from the completion date of the initial selection process. Should no suitable candidate be identified, or an offer declined, the panel may search for further candidates beyond the closing date. 

Appointment to all positions at Legal Aid WA is subject to a satisfactory national criminal history check, integrity, and conflict checks, and 100-point identification check.