Job Summary
- Applications close:
- Job posted on: 9th Dec 2019
Infoxchange is a not-for-profit social enterprise that has delivered technology for social justice for nearly 30 years. With over 130 staff across Australia and New Zealand we tackle the biggest social challenges through the smart and creative use of technology
We work with community, government and corporate partners to solve family violence, homelessness, mental health and issues facing people with disabilities, the elderly, Aboriginal, Torres Strait Islander, Maori and Pasifika communities.
Our products and services are used by 8,800 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide case management and service coordination systems to IT services and advice for individual organisations.
Our community programs focus on digital inclusion – using technology to improve the lives of people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.
In November 2018, Infoxchange joined forces with Connecting Up to create Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
The integration brings together 150 staff members working to support more than 30,000 not-for- profits and over 2 million people in need each year across Australia and New Zealand.
Connecting Up has become a subsidiary of Infoxchange and will continue to trade as TechSoup New Zealand to serve the not-for-profit sector in New Zealand.
The Systems Engineer is responsible for providing high quality ICT services to internal Infoxchange staff and external Infoxchange clients.
The ITSC team primarily provides installation, management and support services for computers running Microsoft operating systems and software, although some Mac and Linux workstations are also supported. Services include:
Clients are supported through managed support contracts, projects and casual (as-required) support activity.
This role reports to the Team Leader, Systems Engineers, and works closely with the other members of the IT services and systems administration teams.
This position is located at the Richmond head office and a driver’s licence is required for this role.
The key objectives of this role are to help organisations improve their digital capability and use ICT efficiently and effectively by providing IT services which are cost effective, professional, timely, efficient and which satisfy our customers.
Service Desk, support & maintenance 40%
High quality, customer focused project services 40%
Design and implement Microsoft technologies, including:
Improve services & capability 20%
Knowledge, experience and skills
To succeed in this role at Infoxchange, you will demonstrate:
Personal attributes:
We’re passionate about work-life balance so we have flexible work arrangements, additional leave provisions and a fabulous health and wellbeing program (think on-site massages, fresh fruit and yearly flu shots). We also have salary packaging options that could assist in increasing your take-home pay and plenty of learning and development opportunities. Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that.