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Product Manager - Service Delivery

Infoxchange Australia

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 150 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting Indigenous communities, women, youth and families.

Our products and services are used by over 25,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.

In November 2018, Infoxchange joined forces with Connecting Up (which operates in NZ as TechSoup New Zealand) to form the Infoxchange Group. Together, we are Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.

Read more about Infoxchange in our annual report at https://infoxchange.org/2020

About the role 

Manage Infoxchange’s Service Directory product to meet the needs of the community across Australia. 

The Social Innovation and Digital Inclusion (SIDI) team are looking for a Product Manager to lead our Service Directory.

The Product Manager will lead the service directory product team, and work closely with broader product teams and technology teams to devise and implement a product road map that addresses our users’ needs while ensuring commercial sustainability. They will use their product management expertise to ensure the directory is fit for purpose, adaptable and supports our mission of technology for social justice. 

Infoxchange’s service directory is one of the largest health and welfare directories in Australia. With over 370,000 services across Australia, this service directory is central to Infoxchange’s business and social impact, and acts as a pillar to many of Infoxchange software solutions for the sector, individuals, and communities. The directory data powers Ask Izzy, Infoxchange’s award winning website that connects people in need with crucial services, as well as a number of Australian Government directories.

What you will do

  • Lead the product, design and development teams to build a sustainable and fit for purpose service directory to support Infoxchange’s strategic ambitions.
  • Establish product strategy, goals, measurement, and evaluation, in collaboration with the Service Directory Manager, Senior product manager and the wider business.
  • Work closely with the Service Directory Manager to understand the history of the service directory, its proposition and how we deliver value to our clients and end users.
  • Manage the product backlog and prioritisation of feature development for the service directory and lead the migration of existing clients to newly developed service directory.
  • Work with the design and service directory team to understand user needs and what current and potential value our service directory can provide to users by participating in interviews, co-design workshops and other activities with our design team and our users.
  • Ensure the commercial sustainability of the service directory through our product offerings.
  • Proactively create tools, practices and opportunities to share product insights and impact across Infoxchange and beyond.
  • Be open to new ways of working, skill sharing and innovation to bring greater opportunities to Infoxchange.

What we are looking for

  • Expertise – An experienced digital product manager with strong commercial nous and experience defining and delivering on product roadmaps and organisational strategy using modern software development approaches.
  • Knowledge – Understanding of end-to-end product development (from discovery to delivery), human centred design in practice, and experience collaborating with design disciplines to deliver value.
  • Communication - The ability to communicate and influence understanding of product development approaches, progress and impact to diverse audiences. 

Job Perks:

We’re passionate about work-life balance so we have flexible work arrangements, additional leave provisions and a fabulous health and wellbeing program (think online yoga and meditation as well as yearly flu shots). We also have salary packaging options that could assist in increasing your take-home pay and plenty of learning and development opportunities. Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that.

If this sounds like the role you have been looking for, don't hesitate - apply today via the 'Apply Now' button.

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