About the Opportunity  

Inclusion Melbourne is seeking a dynamic and experienced Head of Services to lead and shape our client-facing service teams, including Direct Support, Community Support, Support Coordination, and Education & Training. Reporting directly to the CEO, this role is pivotal in ensuring service excellence, operational efficiency, and growth across the organisation.

This is an exciting opportunity to:

• Oversee and strengthen service delivery departments with a focus on efficiency, quality, and customer experience.
• Provide high-level operational and people leadership, supporting teams to achieve Inclusion Melbourne’s vision of people living fulfilling, inclusive lives.
• Ensure compliance with governance, quality, and safety standards, including the NDIS and organisational policies.
• Lead and foster a culture of innovation and continuous improvement in service delivery.

What we are looking for 

We are seeking a values-driven leader with:

• Tertiary qualifications in management, human or social services (or equivalent).
• At least 5 years’ experience in a senior operational leadership role within disability or community services.
• Strong team leadership skills and a proven ability to build and develop high-performing teams.
• Experience in operational compliance, risk management, and quality frameworks.
• Demonstrated ability to manage budgets, resources, and service planning.
• Experience in the NDIS or similar service environment.
• Victorian driver’s licence and willingness to undergo NDIS Worker Screening Check. 

What we can offer you 

• Salary based on the SCHADS Award, Social and Community Services Employee Level 7.
• Part-time leadership role with opportunities for impact and growth.
• Generous salary packaging benefits to increase your take-home pay.
• Supportive workplace promoting wellbeing, with access to EAP.
• Ongoing professional development and training.
• A values-driven organisation committed to inclusion, integrity, potential, individuality, and relationships.

Working Arrangements 

Location: Head Office in Camberwell, with hybrid flexibility.

Contract conditions will be discussed with shortlisted candidates.

Safety Requirements 

Safety Screening:

Inclusion Melbourne’s recruitment procedures reflect our commitment to the safety of the people we support.  You must have a NDIS worker screening clearance check before commencing work.  You will also be required to undertake the NDIS Quality and Safeguards Commission’s free online Worker Orientation Module prior to commencing. 

COVID-19 Vaccination:

As a part of Inclusion Melbourne’s ongoing commitment to the health and well-being of our clients, staff, volunteers and the community, Inclusion Melbourne requires successful candidates to fulfil the COVID-19 vaccination requirements as assessed appropriate for the role.

Further Information 

Applications:

Only shortlisted candidates will be contacted. 

Inclusion Melbourne is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Inclusion Melbourne is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community 

Position Description 

A full position description is available below in PDF format.

Who to contact 

Helen Williams

[email protected] using the subject line: Head of Services enquiry via EthicalJobs

Employment Status 

Part Time

A position description is attached.