Join a leading humanitarian organisation driving the growth of the Australian and New Zealand mid-value philanthropy program.

• Join one of the world's leading humanitarian organisations and help grow a sector leading mid-value donor program that supports refugees and displaced communities worldwide.
• Lead the strategy, engagement and stewardship of Australia for UNHCR's mid-value donor portfolio, driving donor retention, upgrades and long-term philanthropic growth.
• Sydney CBD location - Hybrid working arrangements.

Impact of the organisation

Australia for UNHCR and Aotearoa New Zealand for UNHCR are the UN Refugee Agency’s national partners in Australia and New Zealand, raising awareness and funds to support UNHCR’s global emergency response to humanitarian crises.

Since 2000, Australia for UNHCR has raised more than $500 million from individual donors, philanthropists and corporates to support some of the world’s most vulnerable people. Together with Aotearoa New Zealand for UNHCR, the organisation helps deliver emergency shelter, water, cash assistance, healthcare, education, and livelihood programs for displaced communities around the globe.

By mid-2025, there were an estimated 117 million forcibly displaced people worldwide. UNHCR provides protection and support to refugees, asylum seekers, and displaced communities globally.

At a time when the number of international emergencies continues to rise, Australia for UNHCR plays a critical role in mobilising support and funding to ensure refugees and displaced people receive urgent humanitarian assistance and opportunities to rebuild their lives with dignity.

Impact you will have in this role

Reporting to the Head of Philanthropy & Partnerships, the Philanthropy Manager (Mid-Value) will lead the strategy, growth and management of Australia for UNHCR's mid-value donor portfolio, one of the highest-performing mid-value giving programs in the sector, nurturing supporters who contribute between $1,000 and $10,000 annually.

This role is responsible for developing data-led and relationship-focused engagement strategies that strengthen donor retention, drive acquisition, increase supporter value, and create clear pathways into major giving and Gifts in Wills. Working collaboratively across Individual Giving, Philanthropy & Partnerships and Fundraising and Business Intelligence, you will deliver personalised donor experiences, lead campaign activity, identify growth opportunities and contribute to the organisation's long-term fundraising sustainability.

You will manage one direct report while driving continuous improvement across donor engagement, stewardship and campaign performance.

This is an ambitious, high-performing program, and we are looking for an innovative fundraiser who is excited by a culture of testing, learning and continuous improvement. You'll thrive on identifying new opportunities, trialling multi-channel campaign strategies, and using insights to optimise performance and drive sustainable growth.

Key Responsibilities

• Develop and implement the strategy for the mid-value donor portfolio, achieving annual income and retention targets.
• Manage and grow relationships with mid-value supporters through personalised cultivation, stewardship and engagement activities.
• Champion a culture of testing and learning by designing, trialling and evaluating new acquisition strategies, channels and campaign approaches to maximise performance.
• Identify opportunities to upgrade supporters into major giving, Gifts in Wills and other high-value fundraising programs.
• Lead the planning, delivery and evaluation of campaigns and appeals in collaboration with internal stakeholders.
• Use donor insights, segmentation, propensity modelling and campaign analysis to inform strategy and improve supporter engagement.
• Collaborate with fundraising teams to personalise appeals and communications for mid-value donors.
• Work closely with agency partners and internal stakeholders to develop high-quality supporter communications and campaign materials.
• Monitor campaign performance, manage budgets and provide regular reporting against objectives and revenue targets.
• Maintain accurate donor records and relationship activity within the CRM.
• Identify opportunities to grow philanthropic income and contribute to the strategic development of the Philanthropy & Partnerships program.
• Lead and develop a team member, fostering a collaborative and high-performing team culture.
• Represent Australia for UNHCR at events and maintain a strong understanding of the organisation's global humanitarian work.

Skills and Experience

• Demonstrated experience within philanthropy, fundraising or donor development in the not-for-profit or NGO sector.
• Proven success managing donor portfolios and delivering donor growth, retention and engagement strategies.
• Experience managing and analysing donor data and CRM systems.
• Strong project management skills with the ability to manage multiple campaigns and priorities simultaneously.
• Proven experience developing and delivering successful multi-channel fundraising acquisition campaigns that drive supporter and income growth.
• Demonstrated ability to identify, test and scale new acquisition opportunities, using a data-led, test-and-learn approach.
• Excellent relationship management skills with the ability to engage, influence and steward a broad range of stakeholders.
• Experience working across direct and digital fundraising campaigns.
• Strong analytical capability with experience using data to inform fundraising strategy and decision making.
• Excellent written and verbal communication skills with strong attention to detail.
• A proactive, organised and results-oriented approach with the ability to work effectively in a fast-paced environment.
• A collaborative, adaptable, and relationship-focused working style with a commitment to diversity and inclusion.
• A genuine passion for humanitarian work and alignment with Australia for UNHCR’s mission and values.

Applications

Please click "Apply Now" and apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Nadia Pachon at Impact Advising on [email protected] using the subject line: Philanthropy Manager, Mid-Value - Australia for UNHCR enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.