• 12-month fixed-term contract
• Hybrid working, office location close to St Leonards station and Crows Nest Metro line
• Play a key role in donor stewardship, CRM performance and data integrity
• Contribute to a purpose-driven organisation supporting life-changing healthcare and research

Are you a detail-oriented Salesforce professional who enjoys combining data, systems and people to deliver a meaningful impact?

As a valued member of the Donor Experience team, the Donor Relations & Salesforce Administrator is critical to managing the back-end of Salesforce including actioning Salesforce Change requests and creating reports. This role will enable ongoing consistency and operational excellence throughout a 12-month parental leave period as it maintains Salesforce data integrity, provides insights regarding best practice use of Salesforce and ensures high-quality donor stewardship.

Impact of the Organisation

The NORTH Foundation is the official fundraising partner of the Northern Sydney Local Health District including Royal North Shore Hospital, Ryde Hospital, Hornsby Ku-ring-gai Hospital, Northern Beaches Hospital and the Kolling Institute.

The NORTH Foundation works to create a future where their community benefits from quality healthcare and there are no barriers to what can be achieved through innovative health research and patient care. They exist to deliver better patient outcomes and show that through giving, we can bridge the gap between what is needed today and what is possible tomorrow.

Being a part of the NORTH Foundation will give you the opportunity to work with hospitals and research units, supporting innovative health research and the delivery of exceptional care for patients (and their families) in ways that are meaningful and valuable to each individual patient.

The Impact You Will Have in This Role

This position will maintain a high-performing Salesforce environment through data accuracy, troubleshooting issues and resolving Salesforce Change requests as well as donor interactions that are timely, accurate and thoughtful.

Your work will directly support donor retention, campaign effectiveness and organisational decision-making by delivering trusted data, Salesforce streamlined processes and responsive system support.

Key Responsibilities

• Deliver timely and accurate donor support across enquiries, donation processing and acknowledgements
• Maintain data integrity in Salesforce, including imports, exports and data verification
• Manage the back-end of Salesforce – including actioning Salesforce Change requests and identifying system improvements to support efficiency and an excellent donor experience
• Develop dashboards and produce reporting from Salesforce and assist with validating data insights
• Support the transition from Salesforce Nonprofit Success Pack to Salesforce Agentforce Nonprofit
• Collaborate meaningfully with the donor experience, fundraising, finance and marketing teams

Skills & Experience

• Proven experience as a Salesforce Administrator in a complex and collaborative non-profit or fundraising environment
• Extensive experience with Salesforce in a hands on, back-end capacity
• Strong capability with data management, imports and reporting
• Solid background supporting donor relations, fundraising or supporter care
• Experience with Salesforce Agentforce Nonprofit and/or leading the transition to Salesforce is advantageous
• Strong attention to detail with highly developed organisational and problem-solving skills
• Proven track record of troubleshooting issues, identifying improvements and maintaining best practice use of Salesforce
• Ability to remain calm, adaptable and solutions-focused while working in an evolving environment
• Excellent communication skills, with a highly collaborative and team-oriented mindset
• Salesforce certification desirable
• Exposure to EDM sends through Marketing Cloud preferred

About You

You thrive in an environment in which you’re helping others, with a strong sense of ownership over your work. You excel at being a Salesforce expert and take pride in maintaining accurate, high-quality donor data in Salesforce and delivering reporting that enable teams to perform at their best.

You bring proactive, solutions-focused and collaborative values and are committed to working cohesively with multiple stakeholders while maintaining consistency and attention to detail.

You demonstrate strong alignment with NORTH Foundation’s values of Integrity, Innovation, Impact, Compassion and Collaboration, with a genuine desire to contribute to meaningful community impact.

Applications

Submit applications via the "Apply Now" button.

Please direct all enquiries to Kerri Mandl at Impact Advising on 0467 221 511 or [email protected] using the subject line: Donor Relations & Salesforce Administrator - NORTH Foundation enquiry via EthicalJobs. 

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.