• Join one of the world’s leading humanitarian organisations and help drive donor and revenue growth through the delivery of acquisition, renewal, and retention campaigns
• Deliver impactful direct marketing campaigns that help provide emergency relief and long-term support to displaced communities
• Full-time | Permanent | Based in Sydney CBD with hybrid working arrangements

Impact of the organisation

Australia for UNHCR and Aotearoa New Zealand for UNHCR are the UN Refugee Agency’s national partners in Australia and New Zealand, raising awareness and funds to support UNHCR’s global emergency response to humanitarian crises.

Since 2000, Australia for UNHCR has raised more than $500 million from individual donors, philanthropists and corporates to support some of the world’s most vulnerable people. Together with Aotearoa New Zealand for UNHCR, the organisation helps deliver emergency shelter, water, cash assistance, healthcare, education, and livelihood programs for displaced communities around the globe.

By mid-2025, there were an estimated 117 million forcibly displaced people worldwide. UNHCR provides protection and support to refugees, asylum seekers, and displaced communities globally.

At a time when the number of international emergencies continues to rise globally, Australia for UNHCR plays a critical role in mobilising support and funding to ensure refugees and displaced people receive urgent humanitarian assistance and opportunities to rebuild their lives with dignity.

Impact you will have in this role

This is a fantastic opportunity for an organised, collaborative and creative professional looking to grow their career in fundraising within a highly respected international humanitarian organisation.

Reporting to the Direct Marketing Manager, you will play a key role in supporting donor and revenue growth through the delivery of acquisition, appeals, retention, and loyalty campaigns. Working closely with internal teams and external suppliers, you will help coordinate initiatives that create meaningful supporter experiences while driving sustainable income growth across both single giving and regular giving programs.

This role will see you coordinate direct mail appeals and supporter acquisition and retention campaigns end to end, while also contributing to supporter journeys, loyalty touchpoints, reporting, and campaign optimisation. You will collaborate with creative agencies, data teams, internal or external copywriters, mail houses, and fundraising colleagues to ensure campaigns are delivered smoothly, accurately, and effectively.

This is an exciting opportunity to join a high-performing and purpose-driven team. You will thrive in this role if you enjoy working creatively and collaboratively, have strong attention to detail, can manage competing priorities, work effectively to deadlines, and are passionate about supporting people displaced by conflict and crisis.

Key Responsibilities

• Coordinate and deliver acquisition direct mail campaigns and warm appeals from planning through to execution and reporting.
• Develop campaign timelines, manage budgets, coordinate suppliers, and oversee campaign logistics.
• Brief and manage internal and external copywriters, and designers, and provide feedback and manage internal scholar feedback and approvals.
• Work collaboratively with Business Intelligence and Data teams to support segmentation to optimise results and data management processes.
• Coordinate supporter engagement touchpoints and loyalty initiatives to improve donor retention and lifetime value, including Regular Giving onboarding and communications.
• Manage relationships with external suppliers including mail houses and ensure quality assurance processes are completed.
• Lead the implementation of campaigns including the End of Financial Year tax receipts in Australia and New Zealand, and annual retention mailing.
• Support the delivery of additional direct marketing initiatives, including telemarketing and face-to-face fundraising campaigns as required.
• Assist with emergency fundraising responses during international humanitarian crises, including the delivery of emergency direct mail appeals when required.
• Monitor campaign performance, fundraising metrics, and results, identifying opportunities for optimisation and improvement to ensure targets are achieved.
• Support the Direct Marketing Manager on annual budgeting and forecasting.

Skills and Experience

• Experience coordinating or delivering direct mail campaigns.
• Demonstrated ability to manage multiple projects and deadlines with strong attention to detail.
• Excellent written communication and proofreading skills.
• Analytical thinking and problem-solving capability, with an interest in campaign performance and optimisation.
• Strong creative thinking skills.
• Ability to build strong, productive relationships and collaborate effectively with a diverse range of internal and external stakeholders to achieve shared outcomes.
• Experience working within a fundraising or not-for-profit environment highly regarded.
• A genuine passion for humanitarian work and alignment with Australia for UNHCR’s mission and values.
• Experience using a customer or donor database (Salesforce or similar) is desirable.

Applications

Please apply by uploading your resume.

Please direct all enquiries to Kristina Baric at Impact Advising on [email protected] using the subject line: Direct Marketing Coordinator - Appeals and Loyalty - Australia for UNHCR enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.