• Max term Full time MH & Wellbeing Program Support Officer, Hawthorn
• Not for Profit with salary packaging benefits & work life balance
• Collaborative and highly skilled supported team environment

About us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast.

With 550+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health services.

We are proud of our commitment to Diversity, Equity, and Inclusion (DEI), strong Environmental, Social, and Governance (ESG) principles, and our respect for the rights culture and contributions of First Nations peoples. At AccessHC, we are united by compassion, collaboration and community-led care to help people live healthier lives

The opportunity

We are seeking a dedicated Program Support Officer to join our Mental Health and Wellbeing portfolio. You will provide essential operational, data, and administrative support across a variety of AOD programs and provide some help across the Mental Health & Wellbeing portfolio. Working as part of our high-performing Program Support Team, you will play a critical role in helping deliver high-quality clinical services by ensuring contract deliverables are met and maintaining strong relationships with funding bodies and partner agencies.

What you will be doing

• Collating and preparing performance data and KPI reports across consortium partnerships and programs
• Supporting program delivery through developing efficient systems, updating promotional materials, coordinating training events, and assisting with program evaluations
• Supporting contract management, including preparing reports, tracking targets, and assisting with funding applications
• Building strong partnerships with consortium members, funding bodies (such as EMPHN), and community agencies
• Contributing to community engagement activities, promoting services, and fostering service integration across AccessHC
• Acting as a champion for governance, compliance, and quality improvement initiatives.

What you will bring Key Selection Criteria

• Relevant qualifications and/or strong experience in project administration, program support or project management roles
• Proven ability to meet deadlines, manage multiple priorities within a project framework, and maintain high-quality standards
• A strong understanding of the mental health and AOD sector
• High level of accuracy and attention to detail and strong analytical and problem-solving skills
• Strong proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and familiarity with databases and client management systems

Desirable

• Experience with contract management or program reporting (experience with Primary Health Network contracts is highly desirable
• Familiarity with health data management systems such as TrakCare or VADC (desirable but not essential

Attributes we value

• Possess a warm, empathic and professional therapeutic style
• Ability to work independently and as part of a multi-disciplinary team
• Ability to work autonomously, make decisions, organise workload, set priorities and meet deadlines
• Willingness to expand your current skillset to meet the needs of the service
• The ability to work respectfully and creatively with diverse populations, including Indigenous Australians, LGBTIQ and CALD communities
• Demonstrated behaviours consistent with AccessHC values

Compliance Requirements:

• National Police Check, Working with Children Check
• Evidence of the right to work in Australia and a valid Driver’s Licence

Access Health and Community Culture & Benefits

At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.

Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.

The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

Submit your application including your resume and cover letter addressing the selection criteria.

Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Please reach out to for further information and/or the opportunity to discuss this role. Please contact Kirstin Quirke – Acting AOD Manager – [email protected] using the subject line: Program Support Officer Mental Health & Wellbeing Hawthorn enquiry via EthicalJobs.

Apply now so you do not miss this opportunity, as we will be assessing applications as they are submitted and may appointment prior to end of application date.

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.

Position Description