I.C.E. is a community based arts organisation specialising in digital media, arts training/professional development, and creative enterprise.

THE POSITION

Reporting to the Manager – Finance and Administration, the IT and Facilities Officer will lead our in-house IT support, systems administration and facilities upkeep.

PURPOSE OF POSITION:

To provide efficient and proactive IT/technical support.

KEY RESPONSIBILITIES AND DUTIES:

1. IT support and Systems Administration

• Administer and maintain internal servers and network devices
• Administer and support computers, databases and office software
• Administer Network Fileshare
• Provide IT/technical troubleshooting and support
• Administer and support PABX phone system (as needed)
• Administer and support alarm system (as needed)

2. Equipment Maintenance and Support (as needed)

• Oversee building maintenance
• Oversee equipment purchase and maintenance
• Oversee equipment hire (both internal I.C.E. projects and external hirers)
• Oversee venue technical set ups
• Liaise with staff re equipment use and hire
• Provide technical support to staff/contractors
• Provide equipment setup and support at I.C.E. events
• Manage Equipment Room and storage.

3. Strategic Planning (as needed)

• Contribute to strategic planning regarding I.C.E. technical needs
• Research and provide IT purchasing recommendations.

4. Organisational Duties (as needed)

• Ensure compliance with governmental and regulatory agencies, relevant laws, policies, contracts, insurance agreements, and Work Health & Safety.
• Develop/implement an annual work plan
• Attend I.C.E. staff meetings
• Work flexible hours, including weekend work if required.

SELECTION CRITERIA:

Candidates should address each of the following criteria, outlining their relevant experience and giving examples where relevant to illustrate their experience.

Essential

• Tertiary qualifications and/or equivalent IT industry experience
• Experience in macOS server and desktop administration, support and maintenance
• Experience in maintaining Fileserver /NAS
• Experience in diagnosing/troubleshooting network and internet-related technical problems
• Experience in Level 2-3 desktop support
• Experience in maintaining audio-visual production equipment
• Attention to detail and well developed problem-solving skills
• Excellent interpersonal, team-building skills, time management skills
• Ability to work in a fast-paced and animated working environment
• Current driver’s license.

Desirable

• Experience in working with culturally diverse communities
• Understanding of WH&S

• Valid Working with Children accreditation

There is a three-month probationary period for this position. We encourage women and people from Aboriginal and Torres Strait Islander and culturally diverse backgrounds to apply.

NB: Employment will be subject to: Valid working visa (where appropriate).

A position description is attached.