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Support Coordination and Psychosocial Recovery Coach

iCare Connections

Job description

  • Fixed Term Part Time or Contract Positions
  • Melbourne and surrounds
  • Competitive rates for the right person

"We are looking for individuals who are passionate about empowering and enhancing the lives of those living with a mental illness."

As a Support Coordinator / Psychosocial Recovery Coach your mission is to empower and support people living with mental illness to get the most out of life.

Customers will already have a funded NDIS package. Your job is to interpret the package and work with the customers to progress them towards their life goals. No two customers or plans are the same, making this is a role with lots of variety.

You will be interacting daily with formal supports (community/health providers), informal supports (friends/family members) and your customer directly. In addition to your role as coach and advocate you will also be tracking plan budgets, writing progress reports, liaising with the NDIA and generally ensuring things run to plan.


Excellent people skills and the ability to coordinate and manage competing priorities will ensure your success in this role.

Kindness, patience and persistence, along with your calm resilience, will help you overcome daily challenges and stay cool under pressure. Your coaching approach means you understand that helping people to help themselves is the most important part of empowering customers.

You get a little creative and find with innovative ways to help customers on their path to recovery. In addition to the people side of the role you will also have excellent administration skills, strong computer literacy, report writing and financial management abilities.

Ideally you will bring experience and/or qualifications in mental health work or social welfare. If you don’t have those please do not apply.

You will also need:

  • A current police check (within last 6 months) – Please refer to the position description
  • An ‘Employee’ Working with Children Check
  • Valid Victorian drivers licence
  • A willingness to participate in the DWES screening process
  • Daily access to a roadworthy and insured vehicle
  • Rights to work in Australia
  • ABN and insurances if you are wanting to sub-contract instead of employee status

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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