About us

Hume Community Housing is a sector-leading Community Housing Provider that operates from the principles that access to a safe, secure and appropriate home is a fundamental human right, and that homelessness is an experience not an identify.

Currently, Hume provides homes and services to more than one in every 1,000 residents of NSW. Hume’s purpose is “To Create Opportunities for People to Prosper”. We develop and construct new properties, undertake the tenancy and property management of social and affordable housing, as well as housing for people with a disability, and provide services and support to our diverse customers through a range of partnerships and in-house programs. Hume engages with customers to provide housing options, maintain their tenancies, build resilience and participate in local community life. Hume’s goal is to support our customers to thrive and prosper. Hume works within a collective impact approach, working with community stakeholders and identifying appropriate partners to design and deliver services that are tailored to locally driven need.

We are a values-driven organisation, so it is important that you share and reflect our values:

We are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.

About the Tenancy Team Leader Role

(Full Time Permanent)

Supervising our team of Neighbourhood Officers and Community Cohesion Officers, your role will be responsible for developing and implementing new practices that enhance our customer’s satisfaction and increase community cohesion with the purpose of sustaining tenancies and achieving tenancy key performance indicators.

Your key responsibilities in this role will include:

• Representing Hume on external networks, interagency and partnership meetings to ensure an active presence in each neighbourhood area and maximised resource and facilitation to customers’ access to services
• Developing and leading programs of communal area and environmental improvements to reduce antisocial behaviour and improving active engagement and community cohesion
• Accurately recording incidents, including case notes and customer information in relevant system(s)
• Delivery of Tenancy Management, lease sign-ups, NCAT representations and terminations.
• Establishing review and reporting mechanisms of compliance data, tenancy issues and documentation and highlight risk areas and response with appropriate action
• Collecting, managing and analysing data to contribute to improvements in service delivery, growth opportunities and customer satisfaction

About you

You are collaborative and outcome focused with high levels of empathy and developed interpersonal and written communication skills. You will have experience pioneering quality customer service in a high-volume work environment and will have demonstrated your ability in relating to people from a diverse range of social and cultural backgrounds.

To be successful in this role, you will need to

• Demonstrate experience of communicating clearly in all formats with excellent report writing skills,
• Demonstrated advocacy skills and a high degree of empathy
• Have field work experience supporting customers in their homes.
• Demonstrated experience and knowledge of social housing, The NSW Residential Tenancy Act 2010, National Rent Affordable Housing Scheme, Affordable Housing and experience in NSW Civil and Administration Tribunal (NCAT), and
• Be self-motivated, and pride yourself on being efficient, effective, customer focused and a team player.
• Preferred- Certificate III in Welfare or equivalent housing related qualification
• Have experience with Microsoft packages and tenancy management systems,
• Have a NSW Driver's licence and a comprehensively insured vehicle.

As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status.

Why work for us?

A career in community housing is extremely rewarding, knowing you can contribute to positive social impact and work towards generational change.

Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging, career development opportunities and access to great technology; utilising social media to communicate with other employees. We are a terrific organisation which is truly values led and focused and committed to our purpose, which is to create opportunities for people to prosper.

Working for a not for profit also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

Want to know more, see our website for more information www.humehousing.com.au/index.html.

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all genders, people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people and people from culturally and linguistically diverse backgrounds.