The Australian Human Rights Commission (the Commission) is Australia’s national human rights institution, dedicated to fostering a society where human rights are upheld, protected, and celebrated. We envision an Australia where every individual is valued equally in dignity and rights.

Our mission involves promoting and safeguarding the human rights of all Australians by:

• Advising all levels of government and various public and private organisations.
• Strengthening laws, policies, and practices while providing accessible investigation and conciliation services.
• Engaging inclusively with civil society, communities, and the private sector.
• Raising awareness about human rights and offering educational resources.
• Collaborating with partners to cultivate a culture of respect for human rights across the nation.

The Strategic Communications Division works with internal and external stakeholders to positively influence debate about, and raise public awareness of, human rights in Australia in everything we do. Our goal is to educate, inform and uphold the Commission’s reputation as a trusted and respected institution. We are responsible for the Commission’s media liaison, website, social media channels, electronic newsletters, events, publishing and brand identity. Across the team we have professionals with diverse experience including journalism, public relations, graphic design, web content strategy, marketing and events.

We are looking for an experienced Digital Content Manager to lead the strategic direction, governance and continuous improvement of the Commission’s digital content ecosystem. The role ensures the Commission’s website is user-centred, accessible, accurate and aligned to organisational priorities.

This full-time, ongoing position offers a competitive salary range of $121,755 - $133,986 per annum plus 15.4% superannuation.

We offer flexible and hybrid work options.

What You’ll Do:

• Provide expert strategic advice on objectives, audience needs and best-practice digital content approaches, ensuring the Commission’s website is fit for purpose and meets organisational goals.
• Oversee and implement the Commission’s content governance framework, in collaboration with key internal stakeholders.
• Manage the external website vendor, manage an internal website developer and coordinate an internal network of web editors that support our distributed content management model.
• Ensure our websites comply with brand guidelines, Web Content Accessibility Guidelines 2.2 AA, and best practice on web content and usability; and provide mentoring to the website editors on these aspects.
• Deliver ongoing training and support to staff across the Commission in managing and uploading web content.
• Support evaluation and continuous improvement of the Commission’s digital presence by reviewing and reporting on web analytics and monitoring digital trends.
• Triage requests to the website inbox to ensure internal stakeholders are appropriately supported, and any escalated concerns or issues are seen through to resolution.
• Lead continuous improvements including user research, new functionality and strategic enhancements; including oversight of tender processes and managing partnerships with external vendors.
• Lead stakeholder engagement on the website across the organisation.

What We’re Looking For:

• Demonstrated skills and extensive experience in leading digital content strategy and delivery in a complex stakeholder environment.
• Strong knowledge of website best practice, including information architecture and taxonomy, Web Content Accessibility Guidelines (WCAG 2.2 AA) and user experience.
• Strong analytical skills including the ability to collect, evaluate and report on data and translate it into recommendations for improvement.
• Demonstrated experience in content strategy and governance.
• Demonstrated experience using complex content management systems. Strong working knowledge of Squiz DXP would be an advantage.
• Experience using digital collaboration tools such as Jira, Google Analytics and Microsoft 365 apps.
• Demonstrated experience in leading teams to deliver results, meet timelines and develop performance.
• Excellent communication, time-management and organisational skills, with the ability to balance strategic priorities and day-to-day delivery in a fast-paced environment.

Why Join Us?

By becoming a part of our team, you'll play a vital role in influencing public conversations about human rights and making a meaningful impact. If you’re ready to use your skills to support a cause that matters, we want to hear from you!

Apply Now! Help us shape the future of human rights in Australia. Join us in making a difference!

Applications close: 5pm AEDT on the closing date

Notes

We value inclusivity and diversity and seek people who support and model the behaviours we promote in our workforce. We strongly encourage applications from First Nations Australians, mature workers, people from culturally and linguistically diverse backgrounds, culturally and marginalised communities, carers, LGBTIQA+ and people with disability.

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS). An Agency Head may waive the requirement for citizenship prior to engaging an individual where it is appropriate to do so.

The Commission is committed to providing an accessible, inclusive work environment to enable people with a disability to participate fully in all aspects of employment. Applicants are encouraged to request reasonable adjustment as required to assist your participation in this recruitment process.

Please note the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may be used to fill future ongoing vacancies in the Commission where the duties are of a similar nature.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability.

How to Apply

To submit your application, please click ‘Apply Now’ by the closing date.

Please provide a resume and a statement (maximum of 2 pages) outlining your interest in this position(s), your experience that would lead to impactful outcomes in the role, and the skills and capabilities you bring.

The successful candidate will demonstrate the ability to fulfil the requirements of the role in an impartial and respectful manner as required by the APS Code of Conduct. The successful candidate will uphold the integrity and independence of the Australian Human Rights Commission.

As part of the recruitment and selection process, applicants will be required to consent to and undergo background checks which may include character and social media checks.

For more Information

Information about the role and Commission practices may be sought from Tracey Young, Director - Strategic Communications via email [email protected] using the subject line: Digital Content Manager enquiry via EthicalJobs.

A position description is attached.