• Full Time

Hotel Etico is looking for an organised, proactive and values-driven Administration Officer to support the smooth running of our academy and broader organisational operations. This role is ideal for someone who enjoys creating order, coordinating moving parts, and providing responsive support to staff, trainees, families and external stakeholders.

About us

Hotel Etico Australia was established in Mount Victoria in 2020 based on a proven international model. Hotel Etico provides paid employment and independent living skills training to young people with disabilities through its Academies of Independence, currently in Leura and Canberra.

We combine commercial hospitality operations with purpose-driven impact, creating opportunities for trainees to build skills, confidence and independence while challenging community perceptions about disability and employment.

About the role

The Administration Officer plays a central support coordination role across trainee recruitment, intake and onboarding, while also supporting day-to-day administration, records management, scheduling and cross-team coordination. You will help ensure applicants, trainees, families, carers, schools, referrers and colleagues experience Hotel Etico as professional, welcoming and well organised.

Key responsibilities

• Coordinate trainee recruitment, intake and onboarding administration, helping deliver a professional and welcoming experience for applicants and their families
• Manage enquiries from prospective trainees, families, carers, schools and referrers, ensuring information is accurately recorded and followed up
• Coordinate interviews, information sessions, tours, assessments and onboarding activities with relevant internal teams
• Prepare, collect, track and maintain application forms, supporting documents, consent forms and onboarding records
• Maintain accurate applicant and trainee records, communication logs, files and administrative systems
• Provide administrative support across scheduling, documentation, data entry, filing, scanning and routine coordination tasks
• Support the Leadership Team with staff recruitment, onboarding and offboarding administration
• Provide responsive and professional support to trainees, families, carers, staff and external stakeholders
• Identify and escalate delays, process issues or administrative gaps, while contributing to continuous improvement

About you

You are highly organised, detail-oriented and comfortable managing multiple priorities. You communicate clearly, work well across teams, and bring a calm, professional approach to supporting people and processes. You are confident using Microsoft 365 and administrative systems, and you care about accuracy, confidentiality and good service.

• Experience in administration or office support, ideally in disability, education, training, hospitality or community services
• Experience supporting recruitment, intake, onboarding, admissions or stakeholder coordination processes
• Strong organisational skills and attention to detail
• Experience maintaining accurate records, databases, files and systems with confidentiality
• Well-developed written and verbal communication skills
• Strong interpersonal skills and the ability to work collaboratively with a wide range of stakeholders
• Confidence coordinating schedules, meetings, documents and routine administrative processes
• A commitment to inclusion, professionalism, continuous improvement and high-quality service

Why join Hotel Etico?

This is an opportunity to contribute to an organisation that combines operational excellence with genuine social impact. At Hotel Etico, your work helps create pathways to employment, independence and inclusion for young people with disabilities. You will join a purpose-driven team committed inclusion, innovation and continuous improvement.

Next Steps

To submit your application please click 'Apply Now' by the closing date.

A position description is attached.