POSITION INFORMATION

The purpose of this position is to work with young people to access and/or maintain employment, education and training opportunities to achieve meaningful participation in the community.

KEY RESPONSIBILITIES

Residential Service Delivery:

Ensure that all activities of client service delivery are met in accordance with standards, policies, procedures and practice manuals. Activities such as:

• At all times interact with and support young people in accordance with the values and philosophy of Hope Street.
• Conduct client-centred intake per policy and procedure.
• Provide support and assist with the immediate needs of clients utilizing the Hope Street resources available to clients.
• Provide support and assist with day to day living skills, connections with the community, personal and social development, employment education and training.
• Assist clients to follow up actions per their case management plans including housing, income, education and training, health and wellbeing and general living skills and recreational activities.
• Complete daily client file notes and store in accordance with policy and procedure.
• Utilise Hope Street preventative approach and methods - monitor and maintain a harmonious, safe and secure environment at all times as a part of risk management.
• Take action to contain and manage identified client risks as they emerge within an early intervention framework per Hope Street policies and procedures.
• Perform the duties of the day-to-day operation of the program including household tasks such as food orders/shopping, cleaning, cooking and tidying, re-setting rooms that become vacant, management of outdoor spaces and equipment for safety and use of clients.
• Uphold young people’s rights and responsibilities as developed by Hope Street.
• Constructively participate in client, staff and organisational meetings as required.
• Participate in external meetings/networks as required.
• Maintain a safe and secure environment for young people, staff and visitors.

Administration & Reporting:

• Participate in daily handover with team members coming on or off rostered shifts.
• Contribute to the written handover as a part of achieving accurate and thorough team communication for optimum client support and safety.
• Maintain accurate client records and statistical data as required by the funding body (DFFH).
• Administrative duties to ensure maintenance of day-to-day operations such as petty cash and other expenditure, cab charge vouchers etc per policy and procedure.
• Contribute to internal administration and reporting as required such as registers, minutes of meetings, reports (monthly, annual), checklists, file development.
• Accurate recording and notification of client risk management alerts per policy and procedure including Client Incident Management System; and OnCall.
• Undertake other duties from time to time as negotiated with the manager.

Professional Development:

• Participate in and take responsibility for professional development.
• Receive and participate in formal supervision.
• Develop and implement Annual Work Plan.
• Complete Annual Performance Appraisal.

General:

• Adhere to Hope Streets values of Fairness, Collaboration, Social Justice, Integrity, Diversity and Hope.
• Adhere to the Child Safe Standards and Hope Street Code of Conduct.
• Comply with organizational policies and procedures as updated from time to time.
• Maintain a safe environment at all times.