About Us

Hope Street Youth and Family Services is Victoria’s leading youth homelessness service provider. We have a proud history of delivering services to young people who are experiencing or at risk of homelessness for more than 40 years. 

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

About You

• Are you a seasoned Operations Manager looking to drive meaningful change?
• Or perhaps you are a Program Manager/ Team Leader with a social work background looking for career progression?
• Do you have 5 years of management experience in a youth community service organisation?
• Do you have in-depth knowledge of the operations of youth service programs?
• Do you have a ‘can do’ attitude and enjoy the variety of a role in a small but growing organisation?

If this sounds like you and you are a looking for a hands-on role that you can shape to be your own, we encourage you to apply.

About the Role

As our Operations Manager you will lead our frontline teams who operate youth programs and crisis accommodation. As an integral part of our executive team you will report into the CEO and provide leadership to two Program Managers.

Some of your activities will include:

• Working with the CEO to achieve the strategic direction of the organisation
• Leading Hope Street’s program operations and providing coaching and mentoring to two direct reports (one who is newly recruited)
• Ensuring each program is resourced and delivered according to the program model and organisational requirements
• Planning, monitoring and reviewing all aspects of service delivery to achieve exceptional client outcomes
• Leading continuous improvement and imbedding a culture of quality improvement
• Creating new and innovative models in response to the needs of young people experiencing homelessness
• Traveling to different sites to provide oversight and support to teams

What we can offer you

Career Development - You will work closely with a supportive and knowledgeable CEO who has a strong focus on delivering quality services.

Variety of Work - You will have the opportunity to be involved in a variety of work to build on your knowledge and skills.

Flexible Work Environment - You will be able access flexible work arrangements, such as working from home days. You will also receive additional personal leave days, wellbeing days and 5 weeks annual leave.

An Attractive Salary - You will receive a competitive salary with full salary packaging + a fully maintained vehicle for work and private use.

Thorough Induction - You will receive a thorough induction with handover documentation and scheduled site visits to set you up for success.

Culture  - You will be part of a passionate workforce who are committed to providing quality outcomes for young people.

If you are interested to learn more about this role, please contact Riette Veldsman, People and Culture Manager, on 0448 830 630 for a confidential discussion.

The Position Description is attached.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

Additional Information

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation. We  are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.