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Case Manager - Youth Specialist

Hope Street Youth and Family Services

  • First Response Whittlesea Youth Service (Refuge and Outreach)
  • Hope Street Youth and Family Services
  • Exciting opportunity in growth organisation
  • Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)


  • Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
  • Generous development opportunities


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

We are looking for a positive and dedicated person who will:

  • Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
  • Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
  • Maintain your relationships with key support services will enhance young people’s connections to those services; and
  • Maintain accurate client records compliant with DFFH requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.


  • You have a bachelor’s degree qualification in Social Work, Youth Work, Family Therapy, Psychology or other health/welfare related area.
  • You are a motivated case manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
  • You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
  • Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
  • You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
  • You are highly competent using Microsoft applications and Case Management Software.


  • Purpose-driven medium NFP organisation + A new purpose-built youth refuge under construction and due for completion July/August 2024 in South Morang.
  • Be a part of a collaborative case management and community support team.
  • Receive up to $18,550 of your salary tax free due to NFP salary concessions.
  • Immediate start required.

How to Apply

  • Please refer to the Position Description attached.
  • Please provide a cover letter, statement addressing the selection criteria and resume.
  • Please note applications that do not address the selection criteria will not be shortlisted.
  • Please address your cover letter to: Hang Pham, Program Manager, North-East.
  • Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received!

Please submit your application below.

Next steps

  • Click Apply Now to submit your application


If you have any questions about this role, please contact our People and Culture [email protected] using the subject line: Case Manager - Youth Specialist enquiry via EthicalJobs, or phone our Program Manager North-East, Hang Pham on 0411 287 982. (Monday to Friday 9am to 5 pm)

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.


Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services.

How to apply

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