• The Health Care Complaints Commission is looking for an Investigations Officer
• We have multiple positions available in the Investigations Branch

Investigations Officer

Are you passionate about protecting the public? Looking for a career challenge? Do you want to be part of an organisation that plays a central part in maintaining the integrity of the NSW health system?

We have multiple Investigation Officer opportunities at a state-based health regulator with flexible work arrangements and wellness initiatives.

What will you receive in return?

• Multiple ongoing and temporary Clerk 7/8 opportunities
• Salary range from $99,431 -$110,064 plus superannuation and annual leave loading.
• Sydney CBD location with hybrid working arrangements
• Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more!
• Access to unique growth and development opportunities, including access to over 17,700 online Linkedin Learning courses

ABOUT THE HCCC

The Health Care Complaints Commission (HCCC) is an independent body (set up under the Health Care Complaints Act 1993) that assesses, resolves, investigates and prosecutes complaints relating to health services and health service providers in NSW. In exercising this function, the health and safety of the public is the overarching consideration.

The investigations branch plays a key role by responding to and investigating high risk and sensitive complaints regarding health practitioners and health organisations.

To learn more about the HCCC, please view our website here.

ABOUT THE ROLE

The primary purpose of the role is to conduct investigations effectively and efficiently in accordance with relevant legislation and Commission policies and procedures.

To learn more about the position, please view the Role Description here.

About you:

• A natural problem solver with investigative, regulatory, legal, monitoring or compliance experience, and an ability to identify issues and assess risk.
• Experience in conducting investigations including interviewing, statement taking, evidence collection and analysis, and interpretation and application of legislation.
• Able to identify appropriate sources of evidence and lines of enquiry, and compile briefs of evidence.
• Driven, motivated and able to progress investigations within designated timeframes and with minimal oversight.
• Well developed written communication skills and proficiency in report writing and critical analysis.
• A strong communicator with excellent verbal communication and interpersonal skills, the ability to work well as a team member and communicate effectively with people from a diverse range of cultures, backgrounds and experiences.
• Ability to demonstrate empathy and sensitivity while maintaining independence and impartiality.

Essential requirements:

To be eligible to apply for this position, applicants must have existing Australian work rights.

Given the HCCC’s unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.

All employees of the HCCC are required to have received a COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.

How to Apply

Applicants are required to submit an online application. This will include:

• Current resume / curriculum vitae (CV) (maximum 5 pages)
• Cover letter which clearly details your skills, capabilities and experience relevant to this position. (maximum 2 pages)

Applicants must submit a CV and cover letter to be considered.

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.

ADDITIONAL INFORMATION

For any questions about the position, please contact Samantha King at [email protected] using the subject line: Investigations Officer enquiry via EthicalJobs.

For any questions about the recruitment process, please contact HCCC People and Culture at [email protected]

For more information about Employment at HCCC please click here.