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Online Engagement Coordinator

headspace National Youth Mental Health Foundation Ltd
  • Full time opportunity (1 FTE), based in Melbourne CBD or remote by negotiation

Established in 2006, headspace is a well-recognised national not-for-profit organisation making a difference to the lives of young people aged 12-25 years. headspace enables young people and their families to access information and support through a national network of centres and services and drives community awareness and education about youth mental health, early intervention and help seeking.

As one of the core streams of the headspace model, vocational support to young people is an important and growing element of the organisation's work. headspace Vocational Services support young people to reach their work and study goals in a holistic, voluntary and young person led environment. headspace supports young people to find and engage in meaningful work and study, recognising the intricate relationship between mental health and participation in education or employment.

An exciting opportunity exists for someone with digital engagement and project management experience to contribute to this important work. The ideal candidate will have a strong background in developing online resources for youth, with a good understanding of the various modalities that digital content can be delivered. They will also understand the role that peer support and online communities play in increasing engagement within the youth cohort and be a champion of supporting young people to take control of their work or study future.

Working in this role means that you will:

  • Review and enhance the online presence of headspace Vocational Services, from service awareness through to online resource creation.
  • Utilise existing headspace infrastructure and identify opportunities to optimise service delivery and user experience online from a vocational perspective.
  • Work with stakeholders to ensure young people have a wide range of resources and digital support options to reach their work/study goals through headspace.
  • Work within the headspace Online Communities model to deliver vocational support and connection, for example through peer moderated spaces.

What we're looking for...

headspace is seeking applicants who have completed their tertiary qualification or relevant work experience in employment, education, youth work, health or a related discipline, or relevant level work experience/qualification in digital engagement/online service delivery or a related discipline as well as:

  • Demonstrated experience in developing and/or providing online service delivery and engagement in one or more of the following sectors; health/wellbeing/community/employment/education, ideally in the youth sector.
  • Experience developing online resources.
  • Strong project management experience and skills at all stages of the project lifecycle, with ability to manage competing objectives and support diverse parties to meet deadlines for project delivery.
  • Exceptional digital literacy and technological competency for working in online environments.
  • Ability to work both independently and collaboratively as a productive team member.
  • Strong interpersonal skills, with the ability to work with a broad range of stakeholders and people from a variety of backgrounds and experiences.
  • Willingness to commit to ongoing professional development.
  • Highly developed verbal and written communication skills, with a keen eye for detail and accuracy.

The finer details…

We offer a flexible and dynamic environment where you have the opportunity to truly make a difference to young Australians and their families. The successful applicant will have the option of working in the Melbourne CBD, or remotely as negotiated. We offer a competitive salary commensurate to years of experience plus generous salary packaging benefits in addition to extra leave entitlements.

For more information on salary packaging: https://www.smartsalary.com.au/.

This role is offered as a full-time position only.

The headspace Reconciliation Action Plan was launched in July 2019 and was developed through a co-design process with staff across the organisation. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

To apply for this role, you do not have to address individual key selection criteria. Please submit your cover letter and resume, as well as accompanying answers to the three questions below. Please contain each individual answer to approximately 300 words each.

Please click on the 'Apply now' button below. The Position Description can be accessed by clicking on the 'apply now' button.

  1. Please provide a quick overview of a piece of online content or online service development that you have been involved in. Who was the audience, what was the intention of the work, what were the final outputs and impact of the final product?
  2. It is important for headspace to provide engaging online resources, with a focus on supporting young people to make changes so they can achieve their goals. The effectiveness of digital resources is mediated by principles of behaviour change as well as levels of user engagement. After reviewing the headspace website, what are some of the key principles headspace uses to create engaging and effective online content and how would you describe the look and feel of headspace's online presence?
  3. Tell us about a challenging project you have overseen. How did you engage various stakeholders? How did you prepare for, and handle, setbacks? How do you manage and deliver projects?

To be eligible for this position you must have the right to live and work in Australia. Working with Children Checks and a Police Check are required for this position.

Shortlisting and subsequent interviews will occur from 28th January 2021.

For more information contact:

Name: Kristal Chenery
Email: kchenery@headspace.org.au using the subject line: Online Engagement Coordinator enquiry via EthicalJobs

How to apply

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