ABOUT THE ROLE

The Program Support Officer is responsible for assisting Client Services Officers with administrative tasks. This is a fast-paced role with strict deadlines and regulatory requirements. The role requires highly developed time management skills, self-motivation, flexibility, persistence, and the ability to work productively both in a team and independently.

The Program Support Officer role is part of a program team and reports to a Program Manager. The successful applicant will work in a rewarding and fast-growing sector, which offers various career pathways and opportunities.

Day-to-day duties of the role include:

• Answering and directing telephone enquiries.
• Recording meeting minutes.
• Working collaboratively and productively with Client Services Officers.
• Preparing proposals for existing and prospective clients.
• Assisting in the scheduling of audits to meet prescribed timeframes.
• Preparing audit documents for use by auditors and clients.
• Proof reading and formatting draft reports.
• Inputting of data in regulator systems with a high degree of accuracy.
• Fostering positive relationships with, and providing support to, our auditors.
• Contributing to continuous improvement activities and other projects.

REQUIREMENTS

• The ability to work effectively as part of a strong team.
• The ability to work from home and learn the role remotely.
• The ability and willingness to contribute to positive growth of programs and client acquisition.
• High level of competency in Microsoft Office Suite (including Word, Excel, and videoconferencing such as Teams).
• Experience using CRM and administration software and programs.
• Solutions-focused with a problem-solving approach to challenges.
• Ability to follow set processes and to identify and learn from errors.
• High recordkeeping standards.
• A sound understanding of privacy and confidentiality.
• Strong time management skills and ability to balance priorities to meet defined timeframes.
• A professional but engaging communication style that is clear, succinct, supportive, and confident.

HIGHLY DESIRABLE

• Experience in fast-paced administrative or coordination roles.
• Qualifications in administration.

How to Apply

Please click "Apply Now" and follow the instructions.

BENEFITS

We offer an attractive salary, an opportunity to develop your experience in a leading health and human services certification body, and attain related qualifications, which will help advance your career.