• Opportunity to work Part Time (0.7) until November 2026
• Located in Keilor Downs
• Competitive above-award salary, SCHADS Level 4 - $94,124.78 pro rata  

About the Role

As Site Administrator, you will be the driving force behind the smooth and efficient operation of Good Shepherd’s Brimbank office. You’ll provide essential support to a range of vital program including Family Violence, Family Services, and Financial Counselling, ensuring our teams can deliver life-changing services to the community. You’ll take ownership of the day-to-day running of the site, delivering high-level administration, project support, and facilities management. Your proactive approach will keep everything running seamlessly, from managing resources and coordinating logistics to maintaining compliance and supporting organisational initiatives.

In this highly visible role, you’ll have direct contact with families, young people, and children, offering a compassionate and trauma-informed experience from the moment they walk through our doors. You’ll expertly handle the switchboard, triage enquiries, and use your knowledge of family services and family violence to guide clients to the most appropriate care - whether within Good Shepherd or through trusted external partners.

Reporting to the Administration Team Leader, you’ll join a collaborative and supportive team of Site Administrators, working together across all Good Shepherd sites. This is a 5 month contract role until November 2025, offering the opportunity to make a real difference in the lives of those who need it most.

Key Responsibilities

• Acting as the first point of contact at reception, responding to telephone, email, and face-to-face enquiries with professionalism and respect
• Providing cohesive reception and administrative support to ensure the efficient running of the site
• Supporting site facilities and procurement, including property and equipment maintenance, fleet vehicles, mobile phones, and office management
• Ensuring adequate stationery supplies and processing administrative requirements to maintain a well-organised reception area
• Managing and maintaining filing, record keeping, and administrative systems
• Working collaboratively with managers, team leaders, and other employees to deliver effective site services
• Supporting organisational events and program activities, such as catering for meetings and training sessions
• Redirecting enquiries to appropriate services or alternative organisations when Good Shepherd is not the suitable provider

About you

• 2+ years of experience in a reception, front desk, or administrative support role
• Experience or qualifications to support managing high risk clients through trauma-informed practices
• Ability to maintain confidentiality and handle sensitive information with discretion
• Ability to manage multiple tasks and prioritise effectively in a busy environment
• High attention to detail and accuracy in data entry and record keeping
• Proficiency in Microsoft Office Suite, CRM, and other technical systems
• Exceptional verbal and written communication skills
• A proactive, can-do attitude and willingness to support wider team needs

Benefits

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply now' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received.

To view the position description, please click here.

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments. Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity. Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.