• Permanent Full Time 
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 7 - $121,475

About the Role

Key Responsibilities

• Own and administer the Salesforce platform, ensuring stability, security, performance and scalability across the organisation
• Design, configure and maintain Salesforce objects, fields, flows, automation, approvals and security settings to support end-to-end service delivery
• Partner with service owners and stakeholders to design digital processes that reflect how Good Shepherd delivers services
• Translate business needs and process changes into effective Salesforce configurations and automation
• Manage Salesforce environments, releases and deployments, including sandboxes and coordination with vendors or internal teams
• Monitor platform usage, data quality and user adoption, implementing improvements to maximise business value
• Maintain clear Salesforce documentation, including configuration decisions, data models and admin runbooks
• Provide Level 2/3 support for Salesforce-related issues, identifying root causes and sustainable solutions
• Maintain a library of process models and contribute to defining and measuring process performance
• Identify opportunities for continuous improvement, innovation, automation and new Salesforce capabilities

About you

• Experience as a Salesforce Administrator or Developer in a complex organisational environment
• Salesforce Administrator Certification (ADM-201) required, advanced certifications advantageous
• Experience designing, delivering and optimising digital experiences for CRM nature
• Strong communication skills, with the ability to articulate clearly with business / non-technical stakeholders
• Bonus: exposure to NPSP 

Benefits

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement with opportunity to wfh 1 day a week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program 

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected. 

How to apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received.

To view the position description, please click HERE.

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.