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Financial Independence Hub Coordinator

Good Shepherd Australia New Zealand
  • Maximum Term 10-month contract, Full Time (1 FTE)
  • NSW Marrickville
  • SCHADS Level 5 (plus super and salary packaging)

Role Purpose

The Hub Coordinator ensures participants are informed about the program and assesses with the participant the appropriate pathway including intake, assessment, coach allocation, referral pathways and loan eligibility. The coordinator supports participants throughout their engagement in the Hub including loan processing, warm referrals, research, budgeting and service navigation aligned with the Financial Independence goals identified through Financial Coaching.

Key Responsibilities

  • Receive and respond to phone, email and face to face enquiries from participants and referral agencies. Accurately describe the program and assess a person’s eligibility for the Hub and other referral pathways in the broader service system.
  • Understand trauma; be able to lead a conversation through a trauma informed lens and have empathy for the challenges faced by people who have experienced family violence.
  • Match and allocate participants to a Financial Coach, considering the participants needs and availability with the coaches skill set and capacity. Arrange the initial coaching sessions and support subsequent sessions by providing reminders and a point of contact for participants.
  • Assist participants with applying for the Financial Independence Hub no interest loan including the loan origination system and to share information as appropriate.
  • Provide ongoing support to hub participants through the provision of support tasks that facilitate the participant taking action to achieve their goals; including developing budgets, warm referrals, research, advocacy and system and service navigation.

About you

  • A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
  • Experience in community services, financial capability, financial counselling or similar
  • Demonstrated understanding of domestic and family violence including financial abuse and skills in risk identification, assessment and referral pathways
  • Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.


  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Flexible work hours/working from home where possible
  • Employee Assistance Program, a free and confidential counselling service
  • + More

How to apply

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV.  Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected] using the subject line: Financial Independence Hub Coordinator enquiry via EthicalJobs.

How to apply

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