POSITION CONTEXT

The Glen Group operates residential drug and alcohol rehabilitation centres on the Central Coast of NSW – The Glen for Men at Chittaway Point (est. 1994) and The Glen for Women at Wyong Creek (est. 2022). We welcome Indigenous and non-Indigenous men and women from all over Australia.

The founding motivation of The Glen was, and still is today, to reduce the over representation of Indigenous Australians in the prison system. The Glen is an award-winning service that treats clients holistically (physically, mentally, culturally, spiritually) and provide individually tailored care.

POSITION OBJECTIVE

The Glen Group’s FCF Program Manager’s is a new role, and the primary objective is to deliver culturally responsive, family-inclusive, and evidence-based support to families, carers, and friends of people using alcohol or other drugs (AOD), with the aim of improving treatment outcomes for their loved ones.

ABOUT YOUR ROLE

The role requires the delivery of the following programs:

• Facilitating quarterly family days,
• Monthly online family support groups
• 1-on-1 support and making appropriate referrals to other service providers

The FCF Program Manager will work closely with the Head of Corporate Services and Shared Services team, particularly data and compliance. You will be expected to understand reporting requirements and prepare KPI Reporting template to the funding body. You will be expected to provide suggestions to modify the client management system, so the system can help staff, support clients.

REQUIRED SKILLS, EXEPERIENCE & QUALIFICATIONS

• Relevant qualifications in community services (drug and alcohol), social work, psychology, counselling, or related field.
• Strong understanding of the needs and challenges faced by families affected by AOD use.
• Knowledge of culturally responsive, strength-based and trauma-informed practices.
• Project management skills and the ability to start and execute a new program
• Networking and relationship management skills
• Experience in measuring outcomes and reporting to Ministry of Health
• The ability to manage staff and volunteers
• Leadership & role modelling The Glen Group values
• Excellent communication skills (verbal and written)
• Good computer & technology skills (inc. experience with client management systems)
• Experience in running group counselling sessions
• Independent problem-solving ability

A position description is attached.