• Based in Brunswick, full-time ongoing position
• Free onsite parking and close to public transport
• Values based human rights organisation

Our Story

The Victorian Foundation for Survivors of Torture Inc. (also known as Foundation House) was founded in 1987 to advance the health, wellbeing, and human rights of people of refugee background who have experienced torture or other traumatic events. We have worked with over 100,000 people from more than 70 different communities and are recognised as a national leader in the provision of trauma-informed and trauma-focused service delivery.

Your Impact

As an integral member of the Administration team, the Reception and Administration Officer will maintain a professional, welcoming and psychologically safe environment by being the first point of contact for refugee and asylum seeker clients, community members and other stakeholders, either face to face or over the phone.

About you

We are looking for an experienced receptionist with strong administration skills to join our supportive team and take on this vital role with a friendly, can-do approach.

In this role your activities will include:

• Deliver high quality reception and customer service, ensuring prompt and appropriate response to phone, email and in-person enquiries.
• Engage with a wide range of clients, community members and stakeholders, acting with cultural sensitivity and confidentiality.
• Setting up meeting or treatment rooms, ensuring they are kept to an appropriate standard.
• Provide administrative support for the Refugee Mental Health Clinic, including managing appointments, booking rooms, processing Medicare claims.
• Assist staff with other requirements, such as car fleet bookings, catering, stationary, supplies, etc.
• Take on other ad-hoc duties and learnings in support of other business units where required (e.g. support to the Executive Assistant or HR team).

What You'll Need

To be successful, you will need to positively respond to the following key selection criteria:

• Previous experience working on a busy reception desk (within a health or community setting is advantageous but not essential)
• Excellent interpersonal and communication skills, written, in person and on the phone.
• Strong administrative skills and technical proficiency with programs such as MS Office 365
• Understanding and compliance with privacy and confidentiality due to the sensitive nature of the work that may be undertaken.
• Ability to work well with people from culturally and linguistically diverse (CALD) backgrounds.
• Excellent time management skills with the ability to prioritise own work and to multi-task.

In Return

You will be rewarded with:

• an attractive annual remuneration package, $78,941.20 + superannuation
• 17.5% Annual Leave loading
• salary packaging benefits of up to $18,550
• novated car leasing options
• a role with true purpose to make a difference in people's lives
• a welcoming, highly diverse and supportive team environment
• generous leave provisions with option to purchase additional leave
• access to our Employee Assistance Program (EAP) for staff and family members.

Foundation House is an inclusive employer

Foundation House is an equal opportunity employer; we foster a work environment that is inclusive and diverse. We are values driven and are committed to improving the life outcomes of refugees and asylum seekers.

Foundation House is a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our five offices in Brunswick, Dallas, Dandenong, Ringwood and Sunshine, and we also provide services in partnership with other agencies in regional and rural Victoria.

Foundation House is a Child Safe organisation committed to promoting and protecting the interests and safety of children. We actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development.

Read more about our history on our website here.

How to apply

Please upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.

Please refer to the position description attached for detailed information about the role.

For more information about our hiring process, please refer to our careers with us page.

Please note, applications will be considered as they are received.

For enquiries, please contact Georgia Phillips, Head Office Coordinator on 03 9389 8900 or via [email protected] using the subject line: Reception Administration Officer enquiry via EthicalJobs.

If you think you have what it takes but don't necessarily meet all selection criteria, please still get in touch as we would love to talk with you and see if you could be a suitable fit.

Hiring is subject to satisfactory Police Check, current Working with Children Check, and proof of the right to work and live in Australia.