Job Summary
Remote / Work from Home
- Applications close:
- Job posted on: 29th Dec 2021
- Melbourne > CBD & Inner Suburbs Melbourne
Remote / Work from Home
Australian Financial Complaints Authority (AFCA) is a one-stop-shop for consumers and small businesses that have a dispute with their financial firm over issues such as banking, credit, general insurance, financial advice, investments, life insurance or superannuation.
Our role is to assist consumers and small businesses to reach agreements with financial firms about how to resolve their complaints. AFCA is a free community service. We are not a regulator or government organisation; we are a not-for-profit with an independent Board.
Come the new year, we have some fantastic career opportunities for passionate Case Workers to help drive financial fairness, across our varied product areas like general insurance, life insurance, superannuation and financial advice and investments.
As a flexible workplace, we are open to both permanent full time and permanent part-time working arrangements.
As a Case Worker with AFCA, you will play a central role in how we consider complaints, using your experience in negotiation, conciliation or casework investigation and assessment to resolve financial complaints fairly and efficiently.
Working as part of a team, you will review complaints from consumers and small businesses that have not been able to be resolved directly with the financial firm, and impartially negotiate a fair outcome for all.
To be successful in the role, you will have:
AFCA has always been committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. It is important to us that everyone feels a strong sense of belonging.
We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation. Joining AFCA means joining an organisation of passionate, intelligent people who are interested in financial fairness and driving positive change in the financial sector.
Follow the Apply Now button and forward your application by submitting your resume and cover letter.
We look forward to receiving your application!
For any questions or a confidential discussion, feel free to reach us at [email protected] using the subject line: Case Worker - Dispute Resolution enquiry via EthicalJobs.
To learn more about who we are and the work we do, please visit our website.
AFCA is a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.
Remote / Work from Home