Transforming lives for stronger communities

• Work locally in the Mornington Peninsula and make a difference within the Community
• Part-time, 0.4 FTE or 15.2 hours per week, permanent opportunity
• SCHADS Award Level 4 with generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

This is an exciting opportunity to join Family Life as our Volunteer Engagement Officer for the Mornington Peninsula. This is a permanent part-time role, working 15.2 hours per week (over 3 days) based predominantly at our Rosebud Op Shop, with regular travel to other Family Life Mornington Peninsula sites.

Our Family Life Op Shop network is growing, and we need help recruiting and engaging volunteers to support our work and provide social connection and cohesiveness in our community. This role is focused on recruiting, training, engaging and supporting volunteers to meet the needs of our Social Enterprise Op Shops across the Mornington Peninsula and surrounds. You’ll grow Family Life’s volunteer program through strong engagement with stakeholders and implementation of key activities and initiatives to recruit and retain quality volunteers, and work closely with local Social Enterprise staff to create a safe, dynamic and engaging volunteer experience. Focusing on the full volunteer life cycle, you’ll be responsible for effectively following our volunteer management processes, procedures, workflows and policies, using Salesforce as a key process management tool.

Working within the Volunteer Engagement Team, reporting to the Volunteer Engagement Lead, the position plays a key role in achieving local outcomes within the framework of the organisation’s volunteer strategy.

Key Responsibility Areas

The key responsibilities include but are not limited to:

• Coordinating recruitment and onboarding of volunteers.
• Communicating regularly with volunteers and conducting check-ins.
• Supporting volunteer engagement, recognition, retention and evaluation processes.
• Delivering individual, group and online volunteer inductions and training.
• Event coordination of face to face or online volunteer engagement events.
• Maintaining strong and collaborative relationships with key internal stakeholders, particularly Social Enterprise staff.
• Supporting volunteer supervisors with local engagement of volunteers, but also policy and procedure advice when required in the case of incidents and issues.
• Developing and maintaining productive relationships with local volunteer referral pathways and organisations, promoting volunteer recruitment and engagement.
• Maintaining accurate and up to date volunteer files throughout the volunteer lifecycle, through the effective use of Salesforce.
• Maintaining all administrative tasks within volunteer management effectively and efficiently.

• Weekly attendance to all sites to engage with volunteers and staff.

Our Ideal Candidate

We are looking for a skilled, passionate individual who embodies the Family Life Way principles to achieve positive outcomes for our volunteers, organisation and our community.

The Volunteer Engagement Team is looking for a personable, enthusiastic professional, who will thrive on developing and maintaining productive relationships with key stakeholders. The ideal candidate will be highly organised, skilled at recruitment and onboarding, focused on volunteer engagement and able to manage their workload, balancing varied demands with planned volunteer program activities. With strong admin, IT and reporting skills, this person will be focused on continuous improvement which will enhance our volunteer experience with Family Life. A reliable car, an energetic, enthusiastic and flexible approach, and a passion for people are key elements of success in the role.

A typical week might look like: a visit to each store to engage with volunteers and staff, collaboration with a Store Manager to troubleshoot a volunteer issue, spending an hour or two at a store promoting recruitment to the public, booking a venue and catering for a training session, interviewing a few prospective volunteers, processing applications and safety screening on Salesforce, attending a team meeting online, popping into a retirement village to collaborate with the manager on possible advertising, and a myriad of other tasks that create an interesting and varied role.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Paid Wellbeing Leave
• Paid Study Leave
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal, via the 'Apply Now' link.

For further information regarding the position please contact Nes, Volunteer Engagement Lead on (03) 8599 5433.

We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.

A full position description is attached.