• Part time 0.6 FTE to 30 September 2027 (Mondays, Wednesdays and Thursdays)
• $80,438 (pro rata) + super + salary sacrifice
• Fitzroy Town Hall

ABOUT THE ROLE

The Intake and Access Officer works within the Intake and Access Team and is responsible for delivering high quality, timely, and client focused intake and referral services. As the first point of contact for clients and community members seeking legal assistance, the role ensures accurate triage, referral and/or intake.

You will make a difference by:

• Providing high quality, client-centred, trauma-informed and culturally safe services to help-seekers including, those who are experiencing acute disadvantage and/or have complex needs. 
• Responding to enquiries via phone, email, letter, webform, and in person, including daily monitoring of the relevant mailboxes, call groups and teams accounts.
• Identifying non-legal client needs and facilitate referrals to appropriate organisations and services.
• Responding to distressed and complex presentations from help-seekers, using strong communication skills, including de-escalation techniques.

See attached position description for more information.

ABOUT FLS

Fitzroy Legal Service (FLS) is dedicated to assisting the most marginalised members of the community with legal information, advice and representation, as well as championing law reform and conducting public interest litigation.

Fitzroy Legal Service provides legal services for communities who are disproportionately impacted by law and policy, and those who face systemic barriers to accessing justice. We provide various multidisciplinary outreach programs reaching communities of colour, people at risk of or experiencing homelessness, LGBTIQA+ communities and people who use drugs.

Our vision: A fairer Victorian community, where the legal and social systems support equality and justice for all.

Further information about FLS can be found on our website: fls.org.au.

WHAT WE OFFER

• 5 weeks annual leave, 17.5% leave loading plus paid leave over the Christmas shutdown period.
• Above-award salary and the ability to increase your take-home pay by accessing salary packaging benefits (use this link to see how much this benefit could mean to you).
• A range of leave options, including 16 weeks parental leave, gender affirmation leave, cultural and ceremonial leave, the ability to swap public holidays as well as purchase additional leave.

If you have any questions about this position, please contact Laura Gartland, Manager - Intake, Access and Date at [email protected] using the subject line: Intake and Access Officer enquiry via EthicalJobs.

ABOUT YOU

To be successful in the role you will ideally have:

• Demonstrated commitment to social justice, decolonisation, intersectional feminism, decarceration, anti-racism, and the vision and values of FLS
• High-level client service skills, and the ability to work with diverse members of the community including those experiencing intersectional disadvantage.
• High level administrative skills with experience in telephone and in-person reception and file and records management. 
• Strong organisational and problem-solving skills, with the ability to juggle competing priorities.
• Excellent interpersonal, communication and teamwork skills with the ability to contribute to a positive working environment.

If you meet some, but not all of the above, we encourage your application. We appreciate that people obtain skills and experience in a range of ways, and value people’s curiosity and openness to learning.

Fitzroy Legal Service is an inclusive employer and complies with the laws prohibiting discrimination on the basis of age, race, sex, ethnicity, religion, sexual orientation, gender identity, disability, family responsibilities, irrelevant criminal record and other protected attributes. We strongly encourage and welcome applications from members of diverse communities and people with relevant lived experience.

To be eligible to apply for this position you must be an Australian or New Zealand citizen, permanent resident, or hold a valid work permit or visa.

The successful candidate must undergo a National Police Check.

NOTE: Disclosure of a criminal record does not necessarily preclude employment with FLS, but if needed, we invite applicants to address this issue early in the application phase. Should a criminal record disclosure be advised by a candidate, FLS will endeavour to provide clarity over whether the conviction would preclude a candidate from being able to carry out the position duties.

A position description is attached.