This is an Aboriginal Designated Position, classified under 'special measures' of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

Permanent part time (pro rata) position working at our Frankston location.

About First Peoples’ Health and Wellbeing

First Peoples’ Health and Wellbeing is a rapidly growing Aboriginal community-controlled health service aiming to improve access to trauma-informed comprehensive primary health care across Melbourne.

Our workplaces are distinguished by a rare mix of inclusiveness, empathy, excellence and innovation. We are looking for skilled individuals who bring warmth, corporate and customer service experience and flexibility. As an organisation, we support individuals who share our philosophies and values to create an outstanding workplace

Our vision

Healthcare that meets Australian First Peoples’ health and wellbeing needs

Our purpose

To provide services that meet the health and wellbeing needs of Australian First Peoples

About the role

The Medical Administration Officer is the first point of contact for our patients who come to First Peoples’ Health and Wellbeing. This role is responsible for creating a welcoming and inviting environment and to ensure our patients feel as comfortable as possible. This role is responsible for managing confidential information, maintaining medical records, databases, and file management. This role is a patient focused role that requires the ability to multi-task and work at a fast pace. Some training will be provided.

Key Responsibilities

• Provide a welcoming, culturally safe and professional first point of contact for patients and visitors.
• Manage appointments, including bookings, cancellations, reminders and follow-up of missed appointments.
• Support clinicians with client administration, correspondence and Medicare billing.
• Maintain accurate and confidential patient records and data.
• Keep the clinic clean, organised and running smoothly, including opening and closing procedures.
• Work closely with clinicians and the wider team to support quality client care.
• Assist with staff induction, quality improvement, accreditation, audits and ongoing learning.

About you

You will be a friendly, respectful person with strong organisational skills, ability to multi-task and prioritise. You will be passionate about working in the Aboriginal primary health care sector and commit to professional development and further education. We require skilled and professional workers who can demonstrate building strong relationships and trust with the people they work with.

Ideally you would already have experience in:

• Customer service 
• Administrational duties
• Record management
• Medicare billing
• Microsoft software platforms
• Communication skills
• Emotional intelligence

For further information, please contact HR at [email protected] using the subject line: Medical Administration Officer (Aboriginal Designated Position) enquiry via EthicalJobs.

Please click "Apply Now" and submit your resume and cover letter outlining your relevant experience and suitability for the role by COB on the advertised closing date.

First Peoples' Health and Wellbeing will close this advertisement should the right candidate be appointed earlier.