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Customer Service Liaisons - CX - Coolangatta

Feros Care
  • Do what you love while helping people live BOLD lives.
  • Multiple Full Time roles based in Coolangatta, QLD
  • Make your best life's work!

Want to work in an industry where you can continue your career but with a sense of purpose and accomplishment?

Provide exceptional customer service in a forward-thinking, non-traditional organisation that is shaking up the aged and disability care industries.

We are on the hunt for our next Customer Service superstars to join our team. Someone who thrives in a dynamic contact centre environment and enjoys helping clients over the phone. We need an efficient problem solver who has exceptional customer service and communication skills to provide a friendly, empathetic and positive experience to our clients.

What will you be doing?

  • Handling high volume of inbound calls
  • Booking services and actioning variations to pre-existing services
  • Administratively assisting staff in the field
  • Updating client information
  • Meeting critical deadlines and KPIs associated within a busy contact centre environment

About you:

  • Customer-focused
  • Enjoy solving problems with a high attention to detail
  • Calm and steady in times of peak traffic
  • Previous experience working within a contact or call centre
  • Strong communication skills (written, verbal and listening) with highly developed telephone etiquette
  • A team player with experience in a fast-paced team environment
  • You will have a high level of computer literacy (word processing, spreadsheets and databases)

Flexibility is imperative in this position as you will work across 7 days ranging from 6am to 10pm.

For brownie points:

  • Certification in administration or similar
  • Experience working within the aged care industry

Work perks:

  • Be part of an organisation who’s shaking up the aged care industry
  • Free access to health and wellness centres
  • Keeping health and wellbeing at the top of mind, take advantage of our Employee Assistance Program
  • Salary packaging
  • Truly fun, flexible and supportive work environment – we walk the talk
  • A chance to be recognised and rewarded
  • Plus, meaningful experiences where you know you are making a positive impact in the local community every day – from where you’d rather be…

Feros Care acknowledges the traditional owners of this land, the Aboriginal & Torres Strait Islander People of this Country. We also pay respects to Elders past and present, who strive to build a better and more sustainable future for future generations.

When successful, you will be required to undertake a criminal record check in accordance with legislation and provide evidence of your right to work in Australia.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at Feros Care on 07 5669 0559, quoting Ref No. 916520.

Position Description

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