FamilyCare is one of regional Victoria's largest and most progressive community service organisations, operating across Greater Shepparton, Mitchell, Murrindindi, Strathbogie, and Moira. As one of the leading providers of child and family services in the region, including disability support, NDIS coordination, and carer programs, FamilyCare is deeply committed to improving outcomes for victim survivors and their children. We are also strongly focused on supporting older community members, and people with disabilities to live well and remain connected to their communities.

We foster a positive, empowering culture that supports strong leadership, professional growth, and improved outcomes for the people, clients and communities that we serve.

About the Role

The Recovery Support Worker (RSW) is part of a team of support workers working across the LGA impacted by the January 2026 bushfires. The RSW facilitates and works on behalf of the individual/family to problem solve issues, advocate to obtain services where individuals/family find it difficult to act on their own behalf to access services to support their recovery.

Key responsibilities:

• Effectively and sensitively engage with families/individuals who have experienced significant trauma, loss and grief.
• Conduct outreach to families/individuals that have been directly impacted by the fires through visits and or phone contacts or through contacts with families/individuals who come directly to the service.
• Complete comprehensive assessments (Disaster Star) of needs with the family/individual, which is then used to develop a plan of action.
• Demonstrate ability to recognise and manage own emotions whilst managing a caseload of complex client needs.

A more detailed understanding of the key responsibility areas can be found on the attached Recovery Support Worker Position Description.

For a confidential conversation and any questions, please contact Jaimie Bell, Team Leader Emergency Recovery Support Program, on 0437 824 650.       

Role Requirements

Essential

• Formal qualifications will include but not limited to Bachelor of Social Work, or Psychology or Diploma of Community Welfare Work and other health and community service qualifications relevant to providing a case management service.
• Good understanding of the needs and issues for people who are experiencing high levels of stress and a good knowledge of (or how to access) a range of generic and specialist service options available including health, welfare and educational services structure.
• Significant work experience applying case management practises and techniques.
• Possess information seeking, analytical and conceptual skills with the ability to assess the needs of clients/families in order to develop and implement appropriate action plan/s and implement practical solutions in line with relevant policy and practice.
• Willingness to obtain a valid Working with Children Check and satisfactory National Police Check prior to commencing employment with us. If you have spent over 12 months overseas in the last 10 years, you will also be required to undergo an International Police Check or present evidence of a satisfactory check
• Valid Victorian Driver Licence

Desirable

• Previous experience in Disaster Management.

Why Join Us?

In addition to a competitive salary, in line with the SCHADS Award Level 3.1 to Level 5.3 (dependent on qualifications, skills, and experience) plus superannuation, you will enjoy a range of valuable benefits including:

• Salary packaging benefit options up to $15,900 per annum
• Meals and entertainment packaging options up to $2,650 per annum
• Access to company vehicles for work related travel
• Generous professional development opportunities, including a dedicated training budget
• Generous leave entitlements
• Accrued Day Off (ADO) option to support work-life balance
• Ongoing health and wellness incentives
• • Access to a confidential Employee Assistance Program (EAP)

How to Apply

All applications must include:

• Cover letter
• Resume
• Written response addressing the Key Selection Criteria (Knowledge and Skills) outlined in the Position Description

When submitting your application in our Career Portal, please upload your written response addressing the Key Selection Criteria in the Other Documents section.

FamilyCare is an equal opportunity employer and encourages individuals of diverse backgrounds including those from the Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQIA+ communities to apply.

Looking to take the next step in your career? Apply now!