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Team Leader - NDIS Support Coordination

Extended Families Australia

With growing demand for our services, and a growing staff team, we are appointing an additional Team Leader / Supervisor in our dynamic NDIS Support Coordination team.

This position will provide direct support and supervision of a group of Support Coordinators in addition to engaging in a small amount of direct Support Coordination with complex cases. Support Coordinators are responsible for providing independent support to help NDIS participants and their families understand, build skills and capacity and implement their NDIS plan.

Support Coordinators help people with a disability and their families plan, connect to services, overcome barriers and achieve their goals. For many participants and parents, finding their way through the process of planning and connecting with services can be challenging and time consuming. Our focus is on children and young adults and we have strong multi-cultural links. This position will provide Level 2 Coordination of Supports and Level 3 Specialist Support Coordination.

Extended Families has an excellent reputation in quality practice and a supportive team environment. This position will work with complex families and individuals and is ideally suited to an experienced Social Worker or Case Manager. Whilst our primary cohort is people with intellectual, physical, sensory, neurological disability and Autism, we have an increasing number of people with mental illness so experience in mental health services would be strongly welcomed. There is a focus on children and young adults.


We are seeking a Supervisor / Support Coordinator who has:

  • Experience in supervision and support of professional practice staff
  • Understanding of disability and ideally experience of NDIS
  • Extensive experience in family casework or case management with children and/or young adults
  • A holistic practice orientation and an understanding of the various issues that may impact on a family such as mental health, child protection, relationship and socio-economic issues
  • Excellent communication, organisation, flexibility and empathy and ability to engage with families
  • Strong administration and computer skills
  • Ability to support children and young people with a disability and their families
  • Culturally sensitive
  • Skills and experience in mental health support (preferred)

We are looking for people with qualifications in Social Work or equivalent.

The successful applicant will have relevant experience in and understanding of Disability Services, a current Victoria Driver’s license and access to a car, and a Working with Children Check. An NDIS screening check is mandatory prior to commencement.

Ideally the position will be full time, but we are also open to a 4 day a week position.


As a Team Leader / Supervisor you will:

  • Supervise and support a group of Support Coordinators, to ensure the staff’s optimum development and success in the role.
  • Work with other Supervisors and the Support Coordination Manager to provide leadership in Support Coordination.

As a Senior Support Coordinator you will work with families, carers and NDIS participants to provide independent support, coordinate all aspects of their NDIS plan, help implement their NDIS Plan to achieve goals and to form links with a range of community, mainstream and funded support services.

This includes assisting people to:

  • Source and assess support options and connect with services
  • Coordinate services
  • Implement, monitor and manage their NDIS plan
  • Build their skills and confidence
  • Respond and deal with any crisis
  • Ensure goals are met, report outcomes to the NDIS and re-develop goals prior to plan review

Orientation, training and ongoing support provided.


You will be based in the Extended Families office in Coburg (and working at home during social isolation). You will be supporting families across metropolitan Melbourne with an emphasis on the North West. (It may be possible to consider some time at our Box Hill office if required).


Most work is in business hours, although may include occasional after-school or evening visits to connect with relevant family members.

Email enquiries to Ms Rosemary Nicholls, Support Coordination Manager, Rosemary@extendedfamilies.org.au, using the subject line: Team Leader - NDIS Support Coordination enquiry via EthicalJobs.

A full Position Description is attached below.

How to apply

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