• Make a Difference – Lead a Program that Connects Older People with Community
• Work from Home Role
• Full Time, Monday – Friday, 8.30am – 4.30pm

This is a work-from-home position; however, applicants must be based within Victoria as the role requires in-person attendance at meetings and training sessions.

We acknowledge the traditional owners of the lands on which we work and recognise that it always has been and always will be Aboriginal land. We pay our respects to all Elders, past and present.

Who We Are

ERA is a trusted, community-focused organisation supporting older people, their families and representatives across Victoria. We provide free, confidential and independent advocacy and services that help people navigate the aged care system.

As a founding member of the national Older Persons Advocacy Network (OPAN), we proudly deliver the National Aged Care Advocacy Program (NACAP) and the Aged Care Volunteer Visitors Scheme (ACVVS), which strengthens social connection for older people experiencing isolation.

We are deeply committed to ensuring that the voices of older people – including Aboriginal communities, people from culturally linguistically diverse backgrounds, LGBTIQ+ communities and people with disability – are heard, respected, and empowered.

ERA operates as a fully remote organisation, with our team working from home and supported with OHS compliant setups. We come together in person in Melbourne CBD approximately every six-eight weeks. This flexible work model, developed in response to staff preferences post COVID, supports accessibility, inclusion and work-life balance, while enabling us to deliver high-quality services across Victoria.

Our Values

Our work is grounded in the core values of Respect, Empowerment, Integrity, Inclusiveness, and Excellence. These values guide how we work with older people, our partners and each other.

The Opportunity

We are seeking a values-driven and experienced leader to join our team as Team Leader – ACVVS.

In this role, you will lead the delivery of ERA’s ACVVS program, supporting a multi-region team and ensuring older people are connected with volunteers who provide friendship, companionship and social connection.

You will provide day-to-day guidance to the team, oversee volunteer engagement, and ensure the program is delivered consistently, safely and in line with funding and reporting requirements.

About the Role

This is a work-from-home leadership role with responsibility across multiple regions. Travel may be required to support service delivery, stakeholder engagement, and team connection.

You’ll play a central role in:

• Leading and engaging in the program delivery across regions
• Supporting and guiding a team of Volunteer Visitor Program Officers
• Overseeing volunteer recruitment, onboarding and ongoing engagement
• Contributing to program performance through KPI delivery and caseload management
• Building strong relationships with community and aged care stakeholders
• Ensuring compliance with program, reporting and data requirements

What We’re Looking For

You are an experienced, people-focused leader who brings sound judgement, empathy, and a strong commitment to human rights and inclusion.

You will bring:

• Experience leading or supervising teams in community, aged care or human services
• Strong background in volunteer coordination or program delivery
• Confidence managing competing priorities, caseloads and team responsibilities
• Ability to build partnerships with stakeholders and promote programs in community settings
• Strong communication skills, with a culturally safe and inclusive approach
• Experience with reporting, administration and maintaining accurate data systems
• Understanding of the aged care sector and the importance of social connection
• Commitment to trauma-aware, respectful and person-centred practice
• Lived experience that contributes to understanding the diverse experiences of older people and communities is highly valued.

Why Join ERA?

At ERA, we foster a collaborative, respectful and values-driven workplace. When you join us, you can expect:

• Flexible remote work model
• Supportive and inclusive team culture
• Ongoing learning and leadership development opportunities
• Salary packaging options ($15,900 p.a. + $2,650 meals/entertainment)
• Employee Assistance Program (EAP)
• Purchased leave options
• Wellbeing initiatives
• Meaningful work that improves the lives of older Victorians

Diversity and Inclusion

At ERA, we value diversity and believe our workforce is strongest when it reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, members of the LGBTQIA+ community, and people with lived experience of ageing, caring, disability, advocacy, volunteering, social isolation, or navigating aged care and community services.

ERA is committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support at any stage of the recruitment process, please let us know by contacting [email protected]. We will work with you to ensure you can participate equitably and comfortably.

Sounds Like You?

To submit your application, please click 'Apply Now' by the closing date.

Learn more: Elder Rights Australia

For questions, contact our HR team at [email protected] using the subject line: Team Leader - Aged Care Volunteer Visitor Scheme Program - Victoria / Work From Home enquiry via EthicalJobs.

A position description is attached.