• EMPLOYMENT STATUS: 1.0 EFT: 38 hours per week
  • Hybrid work arrangement with minimum 50% of days on site.
  • Tuesday & Wednesday mandatory.
• AWARD DETAILS: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) Level 2.4
  • Generous salary packaging available.
• REPORTS TO: Manager of Operations
• LIAISES WITH: Program managers, EDV staff, individuals experiencing an eating disorder and their families/support people, relevant external stakeholders

ABOUT US

Eating disorders are complex and debilitating mental illnesses that affect up to 1 in 10 people. Like any mental health disorder, they are not the fault of the individual and can affect anyone no matter their age, gender or background. While serious, eating disorders are treatable.

With the right support, full recovery is possible for everyone.

Eating Disorders Victoria is the trusted guide for Victorians affected by eating disorders. We help people get the support they need to inspire hope and ensure the earliest possible recovery.

How we work

We are a committed, engaged and progressive community health service who value innovation. We are known for developing and delivering eating disorder services that can’t be found anywhere else in Australia, or even the world. We are a strong voice for people affected by eating disorders and actively advocate for our eating disorder affected community at state and national level.  

We pride ourselves on being a vibrant place to work, where creativity, collaboration and lived experience are highly valued and supported.  

Our work is guided by our values of Courage, Lived Experience, Authenticity, and Optimism. 

Where we are going  

We are moving through an exciting time of reform in Victoria’s Mental Health System and have every intention of ensuring eating disorders are fully supported in this new system. We want eating disorders to be considered core business when it comes to mental health, so that more Victorians are identified, diagnosed and put on the path to recovery, sooner.  

We are focused on delivering high quality, data-driven community services that demonstrate the impact of our work, while underscoring the growing community demand for specialised eating disorder services. Underpinning this is an evolving culture of strong clinical governance, which supports the wellbeing of staff, volunteers and our service users.  

We consider the lived experience workforce to be pivotal to the future of eating disorder treatment and are positioned to be leaders in this emerging field.  

ROLE STATEMENT

This dynamic and fast-paced role will report to the Manager of Operations and support the Senior Manager of Help Seeking & Support the Senior Manager of Lived Experience with the smooth and efficient operation of their programs.

Under the direction of the Senior Manager of Help Seeking & Support, this role will ensure the support for the smooth and effective operation of the Help Seeking and Support programs. Key responsibilities include a range of administrative tasks and coordinating meetings, client appointments and other activities for the team to ensure a positive experience for EDV clients.

This role will also support the Senior Manager Lived Experience to ensure the smooth and efficient operation of all Lived Experience programs, with a focus on the Carer and Consumer Intentional Support Groups and Individual Peer Work Services. The role encompasses a broad range of administrative responsibilities to support the team and participants.

Key responsibilities include administrative tasks, coordinating group activities & meetings, client appointments and other activities for the team to ensure a positive experience for EDV clients. Maintaining program data and information, supporting reporting requirements and assist in identifying and reporting issues of areas for improvement across EDV’s main software systems, including Microsoft, Salesforce and Humanitix.

EDV is looking for someone who is highly organised and detail-oriented for this varied and busy role to support the smooth and efficient running of our day-to-day operations and be a key go to person for the EDV teams. Responsibilities will range from providing basic IT support and liaising with external contractors, to onboarding new staff and volunteers, and managing office supplies.

KEY ACCOUNTABILITIES

Administrative Support

• Set up events in Humanitix & Zoom, including sending links, email reminders & attendance
• Record meeting minutes as required
• Provide administrative support and respond to enquiries, referring matters as appropriate
• Work collaboratively with the broader EDV team on shared priorities
• Provide administration support for recruitment across program teams

Lived Experience Support

• Review program emails & respond to or refer enquires as appropriate
• Assist in maintaining SharePoint documents to support individual program needs
• Provide administrative support & reporting for additional LE programs EG: SST, Peer Connect, PMP
• Assist with administration of SMS broadcasts, booking calendars & WEEL platform in collaboration with the Finance Manager
• Communicate with peer workers & participants regarding admin forms (evaluation, mentoring journals)

Early Help Seeking Support

• Work in collaboration with the team to support program objectives
• Complete a range of administrative tasks to support the smooth operation of the program
• Coordinate client events & appointments
• Monitor & collate client feedback and refer issues as appropriate
• Maintain program data & information and support the reporting process
• Maintain SharePoint documents to support program needs

Operations Support

• Support the OH&S function including First Aid training, Fire Warden training and evacuations as required
• Support compliance with OH&S regulations, maintaining incident records and escalating concerns as needed
• Assist with coordinating repairs and maintenance with external contractors or tenants as directed
• Support social events and activities
• Provide basic IT assistance and escalate technical issues where required

Salesforce

• Provide Salesforce administrative support and escalate technical issues where required
• Support with Salesforce data & registration forms
• Maintain consistent, accurate & relevant data across teams through Salesforce
• Assist with coordinating communication with the external Salesforce contractor
• Develop and maintain a working knowledge of Salesforce to support program administration

Other

• Attend staff meetings & other internal meetings, keep up to date with EDV news
• Other duties consistent with position as directed by the Operations Manager

KEY SELECTION CRITERIA

Essential:

• Previous experience in an administrative support role
• Excellent interpersonal skills and ability to develop rapport with clients and external services
• Strong written and verbal communication skills
• Proven ability to work autonomously, take initiative and problem solve
• Strong organisational skills and demonstrated ability to prioritise and meet competing deadlines
• High level attention to detail and experience in collating/managing data and preparing reports
• Genuine desire to collaborate with others and work as part of a team
• Proficiency in Office 365 including SharePoint, Word, PowerPoint and Excel
• Flexible approach and willingness to carry out a wide variety of tasks to support the function.

Desirable:

• Lived experience of an eating disorder or other mental illness or as carer of a loved one with an eating disorder or other mental illness – refer to definitions below
• Previous experience in the mental health sector
• Experience with a customer relationship management system (e.g. Salesforce)

Ethical requirements: All EDV staff are required to adhere to the EDV Code of Ethics, Code of Conduct, Core Values, guiding principles and relevant organisational policies, practices and guidelines.

To apply, please click 'Apply Now' by the closing date.

For more information about the role and working at EDV please contact Jess at [email protected] using the subject line: Program Support Officer enquiry via EthicalJobs.

A position description is attached.