• Highly regarded national organisation
• Empowering culture with WFH flexibility
• 18-month contract, part-time (0.6 FTE)
• Competitive salary plus salary packaging

Eating Disorders Families Australia (EDFA) is the only national organisation focused solely on families and carers of those living with eating disorders. A not-for-profit organisation supported by a high-calibre Board, EDFA provides support, education, advocacy, and counselling services to families and carers who are supporting someone with an eating disorder. When you join EDFA, you will receive a competitive rate of pay, not-for-profit salary packaging benefits, and the ability to end each day knowing you have made a difference.

The EDucation Program Coordinator plays a key role in supporting the delivery of EDFA’s national education activities, funded by the Queensland Government until June 2027. The EDucation Program provides carers with accessible learning resources, including webinars, podcasts, blog articles, and structured learning offerings such as the Nourish, Nurture, Notice (NNN) program, to help families understand and support their loved one through eating disorder recovery.

The Coordinator provides essential operational, communication, and administrative support to ensure that EDFA’s EDucation and NNN activities are delivered smoothly, consistently, and in alignment with organisational strategies and funding requirements.

This role reports to EDFA's Head of Programs and will work closely with other program managers and coordinators.

As a national organisation, the majority of EDFA programs are delivered remotely. As such, this role can be undertaken from anywhere in Australia.

Applications will be reviewed as they are received, and interviews may be scheduled before the closing date. Early applications are encouraged.

DUTIES:

Program Delivery and Coordination

• Collaborate with the Head of Programs to plan and coordinate the delivery of EDucation webinars, including scheduling, speaker liaison, and hosting.
• Assist in the coordination of NNN masterclasses and drop-in sessions, including scheduling, communication with facilitators, preparing resources, updating records, and managing participant communications.
• Support the production and organisation of EDucation content, such as podcasts, written resources, and blog articles.
• Maintain accurate program calendars, documentation, and logistical planning tools.

Administration, Monitoring & Reporting

• Support monthly reporting processes, including Queensland Government Activity Work Plans and internal program updates.
• Maintain organised records, data, and administrative systems to support monitoring, evaluation, and continuous improvement.

Carer Engagement & Communication

• Respond warmly and professionally to enquiries from carers participating in EDucation and NNN activities.
• Provide clear, timely communication to webinar speakers, NNN facilitators, contractors, and participants.
• Maintain respectful, supportive, and professional relationships with clear boundaries.

Quality & Safety

• Ensure all services and interactions adhere to best practice guidelines, professional standards, and EDFA’s commitment to providing safe, high-quality support to families.
• Identify and report any risks or incidents that may impact the safety, wellbeing, or quality of services delivered to EDFA members.
• Contribute to ongoing improvement of program processes and resources.
• Work within EDFA’s Code of Conduct, policies and procedures.
• Ensure National Child Safe Standards are met at all times.
• Promote and adhere to EDFA Vision, Mission and Values, behaviours and expectations.
• Demonstrate commitment to the care, safety and wellbeing of self, carers and others in the work environment. Comply with safety in the workplace / remote working area and take reasonable steps to prevent risks to health and safety.

Team Support

• Work collaboratively with the EDFA team, NNN facilitators, contractors, and volunteers.
• Participate in team meetings, supervision, and relevant training opportunities.
• Provide administrative and coordination support to the Head of Programs, as required.

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING:

Essential

• Strong organisational skills and ability to manage multiple tasks and deadlines.
• High-level written and verbal communication skills.
• Confidence engaging sensitively and professionally with carers seeking education and support.
• Ability to facilitate or support evening webinars.
• Ability to recognise risks or concerns and escalate appropriately.
• Competence with digital tools (e.g., Zoom, project management or scheduling systems).
• Ability to work independently and proactively in a remote environment.

Desirable

• Lived experience of caring for someone with an eating disorder.
• Experience coordinating education programs, webinars, or community support activities.
• Experience in the mental health, eating disorder, or non-profit sectors.
• Experience with data tracking, reporting or evaluation systems.

For questions, contact Jane Rowan, Executive Director, at [email protected] with the subject line Education Program Coordinator – Remote/Work From Home enquiry via EthicalJobs.