Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Casual opportunity working across multiple sites
• Locations: Lilydale, Yarra Junction, Healesville, Ringwood & Boronia – on the lands of the Wurundjeri People
• $32.96 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

Be the welcoming face of Each

Join our Site & Service Supports team at Each, where you’ll play a vital role in creating a positive first impression for clients, families, and visitors. Working across our Yarra Ranges and outer eastern locations, you’ll help ensure our services run smoothly—supporting access to care and connection within the community.

Your role, your impact

As a Customer Service Officer – Reception, you are often the first point of contact for people reaching out to Each. Your calm, organised and welcoming approach will help people feel safe, respected, and supported from the moment they engage with us.

• Provide warm, professional reception services – greet clients and visitors and respond to enquiries with care and respect
• Manage appointments and schedules – ensure bookings are accurate and run smoothly
• Maintain accurate client records – enter and update information with strong attention to detail
• Support administrative functions – assist with meeting coordination, correspondence and general office tasks
• Promote privacy and confidentiality – handle sensitive information in line with policies and procedures
• Create a positive environment – contribute to a safe, clean and welcoming workspace
• Work collaboratively across sites – support different teams and locations as needed
• Contribute to team culture – participate in meetings, training and continuous improvement activities

Who we’re looking for

• Strong customer service skills – ability to connect with people from diverse backgrounds
• Calm and organised approach – able to manage competing priorities in a busy environment
• Attention to detail – particularly in data entry and administration tasks
• Confidence with technology – ability to learn and use different systems and databases
• Team mindset – collaborate positively and contribute to a supportive workplace
• Clear communication skills – both written and verbal

What will make you stand out

• Experience in a reception or customer service role, particularly in a busy environment
• Exposure to the community, health or social services sector
• Confidence supporting multiple sites or teams

What’s in it for you

At Each you’ll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Balance your way – Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide

See more Each benefits under the ‘Work with us’ tab on our website.

For more information or a confidential conversation, contact Ally Greenwood (Program Stream Manager – Yarra Valley Community Supports Services) via [email protected] using the subject line: Customer Service Officer - Multiple Locations enquiry via EthicalJobs.

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Our Commitment to Inclusion at Each

At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Next Steps in the Hiring Process

Learn more about next steps, check out our Hiring Process Guide.

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