Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Full Time, Max-Term opportunity until March 2027
• Based in Bankstown, on the lands of the Dharug People
• $36.78+ per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

Make every interaction count

Join Each's Early Childhood Approach team and play a vital role in supporting children, families and communities to access the information, services and supports they need.

As the Customer Service and Data Coordinator, you'll be at the heart of our service operations, combining exceptional customer service, administration, coordination and data reporting expertise to help ensure families receive a positive and seamless experience.

Working closely with the Regional Lead and multidisciplinary team, you'll contribute to service excellence, informed decision-making and continuous improvement across the program.

Your role, your impact

In this diverse and rewarding position, you will:

• Be the first point of contact for families, staff and stakeholders, creating a welcoming and professional experience
• Manage enquiries via phone, email and face-to-face interactions, including complex or sensitive matters
• Coordinate site operations including appointments, meeting rooms, fleet bookings and shared resources
• Provide high-level administrative support to the Regional Lead and multidisciplinary team
• Organise meetings and events, including agendas, minutes and follow-up actions
• Support onboarding activities and site-based operational processes
• Generate, analyse and distribute reports to support service delivery, planning and performance monitoring
• Maintain data accuracy and integrity through effective data entry, validation and monitoring practices
• Identify trends and insights to support continuous improvement and informed decision-making
• Promote workplace safety and compliance through coordination of site-based health and safety activities

Through your work, you'll help create positive experiences for families while providing the operational and reporting support that enables services to run effectively.

Who we're looking for

You are an organised, proactive and customer-focused professional who enjoys working across administration, coordination and data reporting functions.

You'll bring:

• Minimum 5 years' experience in a busy, client-focused administrative environment
• Demonstrated experience in reception, administration, stakeholder engagement and site coordination
• Strong data reporting and analytical skills with the ability to identify trends and insights
• Advanced Microsoft Office skills, particularly Excel
• Excellent written and verbal communication skills
• Strong organisational and time management skills with the ability to manage competing priorities
• High attention to detail, accuracy and confidentiality
• A proactive approach with the ability to work independently and exercise sound judgement
• A collaborative mindset and commitment to continuous improvement
• Capacity to work onsite five days per week

What will make you stand out?

• Experience supporting senior leaders and/or multidisciplinary teams
• Understanding of NDIA systems, data or performance reporting
• Experience working within the not-for-profit sector

What's in it for you?

At Each you'll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Balance your way – Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide.

See more Each benefits under the 'Work with us' tab on our website.

To view the full Position Description, click here or visit each.com.au, go to 'Work With Us' > 'Careers' > 'Open Roles' and search for this position.

For more information contact Katrina Saunders, Early Childhood Approach Senior Practice Lead via [email protected] using the subject line: Customer Service and Data Coordinator enquiry via EthicalJobs.

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Our Commitment to Inclusion at Each

At Each, inclusion is at the heart of how we work, connect and care. We're committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Additional Information

Next Steps in the Hiring Process

Learn more about next steps, check out our Hiring Process Guide.

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