Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Casual opportunity, 3 days per week - with potential to become permanent
• Based in Ringwood, on the lands of the Wurundjeri People
• $43.73 p/h (includes 25% loading) + 12% Super + Generous Salary Packaging benefits of up to $18,550

Make your days more meaningful

Join Each's Clinical and Complex Care Services team and play an important role in supporting the smooth delivery of community-based health programs. You'll work across a range of services including the IDEAS Program, Diabetes Education, Health@Home and Care Pathway programs, and specialist community health clinics.

As a key member of the administration team, you'll help ensure people can access the care and support they need through exceptional customer service, efficient coordination, and high-quality administrative support. Every interaction you have will contribute to creating a positive experience for customers, clinicians and community partners.

Your role, your impact

In this role, you'll be the backbone of our service delivery, helping customers access essential health services while supporting clinicians and program staff to deliver outstanding care. You'll bring organisation, attention to detail and a customer-centred approach to a busy and rewarding environment.

• Manage customer appointments, referrals and clinician schedules to support efficient service delivery
• Provide high-quality administration support across multiple health programs and services
• Respond to internal and external enquiries promptly, professionally and compassionately
• Support customer onboarding, correspondence, service agreements and waiting list management
• Create and maintain accurate documentation including reports, presentations, minutes and communications
• Assist with billing processes, data management and reporting activities
• Coordinate administrative tasks that support program compliance and funding requirements
• Contribute to project activities, logistics and service improvement initiatives
• Build positive relationships with customers, clinicians and stakeholders across the organisation
• Maintain a person-centred, inclusive and welcoming experience for everyone accessing our services

Who we're looking for

We're looking for someone who is organised, proactive and passionate about delivering excellent customer service.

• Experience working in an administrative or office support role
• Well-developed administration and organisational skills
• Strong customer service skills with a professional and approachable manner
• Confidence using Microsoft Office Suite applications
• Experience using design and publishing tools such as Canva
• Excellent communication and interpersonal skills
• Ability to prioritise tasks, manage competing demands and work in a busy environment
• Strong attention to detail and problem-solving skills
• Ability to work both independently and collaboratively within a team
• Emotional intelligence, resilience and a positive attitude
• Knowledge of healthcare services is highly regarded

What will make you stand out

• Experience working within health, community or allied health services
• Knowledge of the not-for-profit sector
• Relevant tertiary qualifications
• Experience supporting multiple programs or service areas simultaneously
• Familiarity with customer management, appointment booking or healthcare administration systems

What's in it for you

At Each you'll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Balance your way – Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide

See more Each benefits under the 'Work with us' tab on our website.

To view the full Position Description, click here or visit each.com.au, go to 'Work With Us' > 'Careers' > 'Open Roles' and search for this position.

For more information or a confidential conversation contact Meagan Watson, Team Leader - Clinicial & Complex Care Administration via [email protected] using the subject line: Administration Officer enquiry via EthicalJobs.

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Our Commitment to Inclusion at Each

At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Additional Information

Next Steps in the Hiring Process

Learn more about next steps, check out our Hiring Process Guide.

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