Exciting opportunity to:

• Work within a high performing team to support the implementation, delivery and evaluation of Safe and Equal’s training programs
• Be part of meaningful change and work for Victoria's peak body for Victorian organisations that specialise in family and gender-based violence across the continuum, including primary prevention, early intervention, response and recovery
• Receive generous salary packaging (total of up to $18,550), as well as above award wages and conditions under the Enterprise Agreement
• Work for an organisation that is committed to access and inclusion and has achieved the Rainbow Tick Accreditation

Annual Salary/Hourly rate: $89,944 plus superannuation, $45.5182 per hour

Office Location: Carlton

About the Organisation

Safe and Equal is the peak body for Victorian organisations that specialise in family and gender-based violence across the continuum, including primary prevention, early intervention, response and recovery. Our vision is a world where everyone is safe, respected and thriving, living free from family and gender-based violence.

At Safe and Equal, we are committed to creating an inclusive organisation. We strongly encourage people from all backgrounds to apply to work with us, including Aboriginal and Torres Strait Islander people, people of colour and people from migrant and refuge communities, people of any age or gender, lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) people, people with lived experience of family violence, and people with disability. We also consider applicants regardless of contact with the justice system and experiences of criminalisation, consistent with our legal requirement.

We are committed to fostering a work environment where everybody can bring their whole self, belong and succeed. We are a proud Equal Opportunity employer and do not tolerate any form of discrimination or harassment. We celebrate and support difference and know that one size doesn’t fit all – we endeavour to be flexible, meet your needs, and support you at every stage of your contact with us.

Our office is located in Carlton, with flexible and remote working options available. We encourage applications from candidates based in rural and regional Victoria. We remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Safe and Equal offers employees a monthly RDO option, individual annual Professional Development budget, generous leave benefits including (but not limited to) Christmas Shutdown Leave, Gender Affirmation leave, Family Violence Leave and Cultural and Ceremonial Leave, and access to an Employee Assistance Program (EAP).

The Role

Client and Training Services is a small but high performing team that supports the implementation, delivery and evaluation of Safe and Equal training programs. Responsibilities of the Client and Training Services Support role include participant registration; pre- and post- training set up and administration; reporting; and day-to-day operations of online administration systems.

Here are some examples of what you will achieve in the next 12 months as Client and Training Services Support:

• Provide high level customer support to training participants via phone and email
• Support the set-up, delivery and evaluation of virtual and face-to-face training
• Monitor registrations, prepare evaluation reports, and process invoicing and payments
• Maintain and administer organisation-wide training systems
• Identify and implement system improvements

To be successful in this role, you must have:

• Relevant qualifications and/or experience in IT, administration and or a relevant discipline.
• Demonstrated experience in using databases, cloud-based systems and the Microsoft Office suite, training and learning management systems (ideally Canvas, aXcelerate).
• A proven track record in administrative support functions.
• Ability to meet deadlines and manage multiple tasks effectively.
• Strong attention to accuracy and detail.
• Effective time management and organisational skills.
• High level written and verbal communication skills, including excellent email and phone skills.
• Demonstrated experience in client or stakeholder contact and ability to engage positively and confidently with a wide range of people.
• Understanding, commitment and interest in family violence and community sector services.

Benefits

This role is being offered on a 12-month fixed term contract. In addition to a salary of $89,944 (pro rata) ($45.5182 per hour) plus superannuation.

Safe and Equal offer its employees:  

• Above award wages and conditions under its Enterprise Agreement;  
• Generous salary packaging options (up to $18,550), and meals and entertainment packaging; 
• Generous leave benefits including (but not limited to): Christmas shutdown leave, gender affirmation leave, family violence leave and cultural and ceremonial leave;   
• Employee Assistance Program;   
• Monthly RDO option; and 
• Individual annual professional development budget.  

next steps

For more information about the key responsibilities, pre-employment checks and salary expectations of the role, download the position description.

To submit your application please click 'Apply Now' by the closing date.

Even if you think you do not fulfil all the requirements but still believe you are the right fit for the position, we encourage you to apply. 

If you have questions about this position contact Claire Owens on [email protected] using the subject line: Client and Training Services Support enquiry via EthicalJobs.

Applications close at 11:59pm AEDT on the closing date.